Ag Awards

Casino Room - Not paying me

Complaint Info
Disputed casino Casino Room
Reason Delayed payment
Amount $ 485
Posted on July 23, 2014

On i won $485 on 25/12/2012 i tried to withdraw it after successful verification..but it kept getting returned to my casino account due to a wrng bac number. After i sent the right number i withdrew on the 26/012/2012..

I was told this would be in my account the following week..due to the new year holiday, i waited it did not appear. I contacted them and was told their bank was having issues paying eople and it would be resolved next day.

I was then told the issue was resolved it would be in my account by the 11th jan 2012..still no money, again i contacted them, only to be told it would now be the 15/01/2012.

Still no cash..again i contacted them and was one minute told the bank was still having issues, the next minute told it was resolved and would be in my account within a few hours.

STILL NO MONEY, it is now the 15/01/2012 and no sign of the money, i keep getting told many different excuses..its resolved ..not resolved..theres a delay due to tech issues etc.

it has now been 3 weeks scince withdrawing and i am getting several different excuses each begining to think they are a rogue casino and will not pay me..can you help...?

I kept a screenshot of every conversation that i had with them..which clearly shows a lack of ontention to pay me.

Posted on January 16, 2013

oldgit1969 our sincere apologies if you are experiencing a delay with your transfer.

I kindly ask you to please contact us per live chat and we will solve it immediately.

It is true that we had delays with some bank transfers but we have several other options that may work for you as well and that will help you have your funds within 24 hours.

Thank you for your patience and I'm sure that we will restore your faith ;)

Please contact us,

Best Regards


Support Manager

Posted on January 17, 2013

After speking to omar at i have changed my payment method and made my withdraw..have not received the cash as yet, but am told it has been sent to my bank, awaiting the result. I will say omar was helpful, but obviously i cannot consider the issue resolved until i actualy receive the money into my bank account. As soon as this is sorted i will reply in kind.

Posted on January 17, 2013

I would like yo add that i have recieved my first withdrawl from into my bank account today..and all credit to omar ..he was of great help and got this sorted far faster than i would have where it is due...still waiting for other three withdrawl..but i know now that these will be sorted and into my bank in a day or two. Thank you omar.

Howerver the only criticism i would give is that if are experiencing difficulties with 3d secure would be helpful if they found a way to publish this on their site..without discouraging people from depositng.

I am more than happy with how omar has dealt with my issue, but obviously will close this matter when i receive my other two withdrawls.. i may even redeposit now that i know that this payment method works..await your response omar :)

Posted on January 22, 2013

Dear @oldgit1969,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment/s. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on January 22, 2013

sorry ive been extremely busy this week, i have received all money owed from casino­roo­m.c­om..thank you omar for all your help, it got things moving swiftly.

I will definitely be playing again :)

Posted on January 22, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy