Sitewide maintenance scheduled for the October 1st at 11am CET.
Kindly note that the site might not be available during the maintenance.

Ag Awards

Casino Cruise - Delayed small withdrawal of 70$ for over a week

Complaint Info
Disputed casino Casino Cruise
Reason Delayed payment
Amount $ 70
Posted on March 9, 2016

02/27/2016 I won $ 50 with no deposit bonus, the same day were sent the necessary documents and to make the necessary deposit of $ 20. 02/29/2016 I received a letter that the documents are confirmed and I will get a prize in the next 48 hours. But during this time I have not received anything, withdrawal 70 usd is still hanging in the waiting. But today 03/06/2016 I received a letter, it is necessary to send another photo with passport near the face. Imagine it took them one week to ask for another document, although before that they had checked all the documents, and was allowed to withdraw funds on it. In the chat they say every day that I get my winnings necessarily today or tomorrow, and so every day. I'm waiting for my prize more than 9 days. And if you count from the moment of confirmation documents that 7 days, although the rules of the casino stated that the withdrawal does not take more than 48 hours (with the approval of the documents (I received 02.29.2016, they themselves violate the rules. I encourage players not to play this casino!

Posted on March 9, 2016

And hello again, yesterday the casino canceled withdraw, my winnings confiscated and independently made a new withdraw $ 20 is the amount of my deposit and made a mark violation of conditions. They got all my documents have confirmed them, and then asked for the passport near the face, I sent it too. But the casino does not want to pay my winnings.

Posted on March 9, 2016

AskGamblers Complaints Team have been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that Casino Cruise acted in full compliance with their Terms & Conditions. Player failed to meet the verification process and that is why account was blocked and winnings confiscated. Moreover, we have been confirmed that player also breached casino terms: #3 and #12:

3. Only one Bonus offer is allowed per person, account, address, computer and IP address. CasinoCruise.com reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account apart from the original deposit amount, to the extent that it was not lost, less any administrative fees and bank charges.

12. In the event that CasinoCruise.com believes you are abusing or attempting to abuse a Bonus, or are likely to benefit through abuse or lack of good faith, then CasinoCruise.com may, at its sole discretion, deny, withhold or withdraw from you any Bonus, or rescind any policy with respect to you, either temporarily or permanently, or terminate and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account, apart from the original deposit amount, to the extent that it was not wagered and lost less 10% administrative fees and bank charges.

And since AskGamblers Casino Complaints Service is designed and meant to help honest players with real troubles, it is now obvious this is not the case with this particular issue. AskGamblers Complaints Team maintains zero tolerance towards players trying to conduct any kind of fraudulent activities, therefore this complaint is being rejected.

The complaint is now officially closed.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy