Ag Awards

Casino770 wont give me my winnings after closing my account

Complaint Info
Disputed casino NetBet Casino
Reason Declined payment
Amount € 7877
Posted on June 18, 2015

Hi im having problems with Casino770, i won on the blackjack (I believe it was the 10/10-12) and the 14/10-12 I whitdrew my winnings (7877 Euros).

On the site they told me that this takes approximately 4-7 days.

After 2 months of daily chatting they tell me on the phone, that the blackjack table I played on had technical faults..

I don´t accept this and i told them that I demand them to reanalyze the situation, or else I would take this to court, I also asked them if they payed the people who lost in this machine their money back. But as you probably understand they didn´t.

Today after like 2 weeks of chatting and asking them about the reanalyzing of my account, this girl "Amy" tells me that my account is back, and my winnings are allready validated and I should wait a few days and the money would be in my bank account...

I though yes at last!

When I enter my account I notice that I have nothing on my history. So I ask like for an reciept or something so i could be 100% that they sent the money, and she told me that all information is going to be sent by E-mail.

After waiting 1 hour I enter my account to see if they have put something on history. But wait my account has been shut down again!? after 1 hour.

After contacting them in the chat, they say that it has been an missunderstanding..

So I ask what can I do!? Im very stressed out.. And actually a little sad.

By the way I have print screens on everything (I think)

< username removed >

Posted on December 7, 2012


We assure you that your situation is currently being checked by our responsible department.

You will be contacted by e-mail as soon as we receive a response.

For any further questions or concerns you might have regarding your situation, please contact us at suppor­[email protected]­asi­no7­70.c­ and we will gladly offer you further assistance.

Kind regards,

Customer Service Casino770

Posted on December 7, 2012

I´m sorry but I have been told the same thing the past 6 weeks... I just want to know when?

Like before christmas? or next week?

I feel exhausted and i feel like i criminal..

Posted on December 10, 2012


Please be reminded that your situation is currently being verified and you will receive more details via e-mail as soon as possible.

We apologize for any inconvenience this has caused you and we thank you for your patience.

Kind regards,

Customer Service Casino770

Posted on December 12, 2012

Still under investigation and they want me to be more pattient.. "We will contact you by E-mail when we have more information.

Sure.. 6 weeks they have been saying the same.

Posted on June 10, 2015

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on June 14, 2015

It's a nice practice to confirm if your complaint is resolved or not, thank you.

Posted on June 18, 2015

Based on the evidence we received from the casino management, we could confirm that player was paid in full. We consider this complaint resolved and officially closed.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy