I am very upset!!! I a made a withdrawal with casino Titan on Feb. 20, 2012 for 2500.00.
During this time I was told that my withdrawal would be canceled if I played; so I reframed from playing. I did everything that I was suppose to do. This morning I went to my account to find that 2000.00 had been put back in my account, I instantly went to live chat to only to get this response:
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You are now chatting with 'bill'
bill: Welcome to Casino Titan, this is bill, may i have your username and how may I assist you?
e< name removed >:< removed >
e < name removed >: hello bill
bill: Hello Emma :)
e < name removed > : will you please explain my cashout to me. I cashout 2500.00 I just looked at my account and 2000.00 has been put back in and the 500.00 is gone and NOT in my bank account.
bill: 16. You are aware of and agree that all withdrawals are paid in installments of up to $2500 per 6 business day period. This is determined according to player class. You will be notified by email when we send out your winnings. Withdrawals and changes to payment instructions are subject to clearance by our Security Department.
bill:
bill: It got sent via check :)
bill: Today :)
< name removed >: I have never heard of such a thing
< name removed >: why was it sent by check
< name removed >: and why is it paid in installment
bill: It is a new procedure finance give to players sometimes for them to get more appriciated...
< name removed >: ????? more appriciated
< name removed >: in what way
< name removed >: I need my money
< name removed >: this is not appriciation
bill: It is finance department rather to pay it in installments or not.
< name removed >r: so I an only cashout 500.00 at a time?
bill: For more information regarding finance issues, please contact financÂ[email protected]ÂasiÂnotÂitaÂn.com
bill: No
< name removed >: and it will be sent n a check?
bill: It is very possible for you to get an installment of $2500
bill: It is only up to finance department.
I was never aware of installment payment, not from reading anything on thier website( I have read it from another angry player on this site a few days ago)
I was suppose to have it wired to my bank account but they sent it in a CHECK!!!! I find this hard to believe because that was not one of the cashout options.
Please help me with this problem. I really need my money.