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Casino Titan is not willing to pay

RESOLVED
Complaint Info
Disputed casino Casino Titan
Reason Delayed payment
Amount $ 635
mukzie Netherlands Message
Posted on May 2, 2015

Casino Titan is not paying me.

I've done a withdrawal request ($635) several times but every time the money will be refunded in my account.

When i asked in the live chat for a reason, they told me the next:
I am really sorry to tell you, that the determination of the withdrawal amount is based on a set of standards (including player status, activity, and other considerations). I can only suggest that your submit another withdrawal request and maybe increase your playing activity.

This makes no sense to me and is no where in the rules. Why would i play more if i can't get my current winnings?

my playername is: mukzie

Posted on April 27, 2015

Hello mukzie,
I will check your account and try to help you with your request.
Regards,
Anita

Posted on April 29, 2015

Hi,
Finance department processed your withdrawal yesterday.
Please confirm when you get the funds.
Have a nice day,
Anita

mukzie Netherlands Message
Posted on May 1, 2015

Hi Anita,

I received my money.
Thank you very much!!!

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