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Casino Titan Credibility Concerns

RESOLVED
Complaint Info
Disputed casino Casino Titan
Reason Declined payment
Amount $ 921
rickr United States Message
Posted on June 11, 2015

I set up an account and started playing Blackjack on Casino Titan on 2/15/2015. I submitted all faxback documents and was notified on 3/10 by Danielle Huttington Finance Department daniel¬≠[email protected]¬≠cas¬≠ino¬≠tit¬≠an-¬≠sup¬≠por¬≠t.com that I was approved for withdrawals. Between the periods from 2/15/2015 until 3/1/2015 I deposited a total of $840. After playing and losing throughput I finally won some money. I satisfied all playthroughs and had a balance of $1425. On 3/22 I requested to withdraw my winnings of $1425. On 3/30/2015 I only received $500 in my bank account.
On 4/3 I requested the remaining $925, 4/13 declined.
4/16 requested again. 4/21 declined.
4/26 requested again, 5/4 declined.
Played a bit and balance dropped to $921.
5/5 requested $921, 5/13 declined.
5/16 reduced my request to withdraw $350 of the $921. 5/25 declined.

From these requests and declines I emailed support; suppor¬≠[email protected]¬≠asi¬≠not¬≠ita¬≠n.com on 4/24 sharing my concerns and requesting the remaining funds. On 5/4 I received an email from Charlie Eliza Thornton Casino Titan VIP Manager charli¬≠[email protected]¬≠asi¬≠not¬≠ita¬≠n-s¬≠upp¬≠ort.com that I am not playing enough which is why my requests were cancelled. On 5/4 I played a few hands lowering my balance from $925 to $921. I then replied and asked if I will receive my my winnings. It is 5/27 and still no response.
I reached out to customer service on chat today 5/27. Here is a copy of my chat communication with them.
Chat:record:
Please wait for a site operator to respond. You are now chatting with 'Daniel'
Daniel: Welcome to Casino Support! This is Daniel.
Daniel: May I have your username and how may I assist you?
Me: Hi Daniel, I could use your guidance. I have submitted multiple withdrawal requests and each time after waiting about six business days it seems to go back into my Casino Titan account instead of being wired to my bank account. I'm perplexed. Is there something I am doing incorrectly? Thanks ahead of time for any advice on this. you: Oh, my user name is xxxxxx. Thanks
Daniel: Hi Rick, how are you?
Me: Good! thank you. You?
Daniel: I'm fine myself, thank you for asking. Let me check it for you.
Me: Thank you Daniel
Daniel: Just one more moment please. you: Thank you sir. No problem.
Daniel: Thank you for your patience.
Daniel: Please note that the casino reserves the right to limit cashout amounts of any player at any time at its discretion. Cashout limits will be determined by casino management according to a player’s level and recent account activity.
Me: Ok, I think I understand but can you clarify in more detail? Does this mean that Casino Titan can decide to pay or not to pay on winnings at any time for any reason? The reason I'm asking is that when I make a deposit and play on your site I need to know that when I'm risking my money and can lose all of it it that I have the confidence in the casino that I will also be paid if I win. Is there determined guidelines that are used for being paid on winnings? I probably have no problem following them if I better understand what they are.
Daniel: I completely understand that Rick. Of course we pay you the winnings however the cashout limits will be determined according to your activity. Basically the more you deposit the higher the installments are that our relevant department can send to you.
Me: Thanks Daniel, Are you able to provide my cashout limits or activity requirements? It seemed once I met my playthrough requirement all winnings would be available to me if I chose to withdraw the funds I won.
Daniel: Unfortunately its the relevant departments decision so have have no information about how much they will send you. On the other hand the more you deposit the higher the cash out limit will be.
Me: Ok, Thank you. I guess the request I have then is can you connect me with the relevant department so I may get further clarification? I would appreciate that.
Daniel: You can send an e¬≠mail to suppor¬≠[email protected]¬≠asi¬≠not¬≠ita¬≠n.com and we will forward it to the relevant department.
Me: OK. Thank you Daniel. Have a great week.

Dear Askgamblers, As mentioned I have contacted their folks at their support email and finance. This isn't a lot of money but I risked it and would like to have confidence in the online casino system to get paid if I win. If there is anything you can do to help resolve this issue I would appreciate it. I have acted in good faith and I am thinking perhaps there is a glitch.

Posted on May 29, 2015

Hi rickr!
I will check your situation and get back to you shortly.
Best regards,
Anita

rickr United States Message
Posted on May 30, 2015

Hi Ask Gamblers,
In regards to your email asking if this concern has been resolved; I have not heard back yet from the Casino Titan folks. I'm interested to see what happens with them for various reasons.

Best regards,
Rick

Posted on May 31, 2015

Hi Rickr,
No worries, I will help you to resolve this issue.
I am waiting for updates from finance department.
Anita

Posted on June 1, 2015

Hello,
Your withdrawal has been processed.
Please let me know if you have any questions.
Regards,
Anita

rickr United States Message
Posted on June 3, 2015

Hi Anita, I have a question. My withdrawal request is for $925. What is the amount Casino Titan will be wiring?

Thank you

Posted on June 3, 2015

Hello,

Finance department get in touch with you regarding this question.

Anita

Posted on June 4, 2015

Hello rickr,
Please let me know if you have any other questions.
Thanks,
Anita

rickr United States
Posted on June 6, 2015

Hi Anita, Thank you. I have one more question I am waiting to hear back from the finance department on. More to follow.

Posted on June 8, 2015

Sure, I hope they will answer your question. You can contact me as well if you need help.
Anita

Posted on June 9, 2015

Hi rickr,
Finance team informed me that they replied to your email.
Please let me know if you need any further help.
Thanks
Anita

rickr United States
Posted on June 11, 2015

Thanks Anita, This has been resolved. Thank you.

Posted on June 11, 2015

Ok, great to hear that!
Have a nice day,
Anita

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