Once again, we are very sorry to hear about the issue you're having and we hope that things are improving for you.
Please note that the moment the Casino received an official request from your side that you have problems with online gaming, your account was deactivated and further access has been restricted. However, this request only came on April 2nd and not before.
Below, you may see the transcript of the chat that in which you have stated that you wish to self-exclude at which point, your account was immediately closed at Casino Extreme and at our sister Casino, Casino Brango.
Also, as you had been informed on live chat, Yabby and Limitless Casinos are not a part of the same group as Casino Extreme and Casino Brango.
Additionally, as stated in the Terms & Conditions of Casino Extreme, given that you have deposited using cryptocurrency, setting deposit limits for said deposit method is unfortunately not an option due to the nature of cryptocurrency. Nonetheless, the Casino offers all help available for which the player only needs to make an official request, either through live chat or by email.
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[2023-04-02 10:52:40] [csyrek87] Hello...I need to self exclude myself from Casino Extreme..along with your sister casinos , Yabby and Limitless.... I have tried before to write to PitBoss@casinoextreme.com and it came back several days later as the recipient could not receive emails from my email address which is [email protected] .. same thing happened with the YAbby.. I copied and pasted it from the chat window so I don't understand why wouldn't go through but that was several months ago and haven't exactly been
[2023-04-02 10:54:05] [csyrek87] Play here since very often but I did just yesterday and I really really need to use all exclude myself from this casino and your sister casino and I really need help a bit more on your sister cuz he knows this time right and going to loose my home and fiance will probably take our child
[2023-04-02 10:54:55] [csyrek87] I don't know what to do and I haven't really played here since I want a little bit of money the other month but it put money down just yesterday I just have gotten nowhere and I am a problem Gambler a compulsive gambler and writing to the Pit Boss email does nothing
[2023-04-02 10:55:34] [Joanne] Please give me a moment to check your request.
[2023-04-02 10:55:36] [csyrek87] You would think it would be just as easy as like not buying Bitcoin and not sending it to the casino but it seems to happen every single month I can't stop doing it
[2023-04-02 10:55:46] [csyrek87] Okay
[2023-04-02 10:58:10] [Joanne] Your accounts will be closed because you contacted us saying you have a gambling problem. However, please write another email to email@example.com with an explanation for your wish to delete all your accounts.
[2023-04-02 10:58:46] [csyrek87] Okay thank you
[2023-04-02 11:00:46] [Joanne] Also, we are not connected to the casino Limitless and Yabby, so if you wish to close your accounts there, please contact them separately through their email.
Should any additional information be required, please let us know.
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