Casino Extreme - Email change to confirm payment - Complaint Resolved

I attempted to make a bitcoin withdrawal of $50.04 that was won after using a free spins coupon in their cashier area. I satisfied the playthrough. I requested the withdrawal, and attempted to confirm to withdrawal by replying to an email from them. My email (outlook) was rejected by their server for being indicative of spam. I contacted them was told to change to a gmail email. I have and now they will not change my email after repeated emails with the photos they requested from both the outlook and Gmail account. And repeated customer service chat attempts, which resulted in the rep just ignoring me. In one case even relpying to the Gmail account requesting exactly what I had just sent them. This is all over 50 bucks. I am beyond frustrated but the principal of the matter has me continuing this.

Casino Extreme

Hello Luckless,

I hope that all is well and that you are having a nice day.

Please note that I have contacted our Banking Department to see if there is any reason for the delay of the update you have been requested to make.
The documents you have provided have all been approved, however, the only problem was that your username was not clearly written in the photo you have sent, and as it was not provided anywhere else in the email, the Banking Team could not retrieve your account.

Please note that the Banking Department has sent an email with additional instructions, and as soon as you meet them, your email address will be updated and you will be ready to complete your instant withdrawal.

Thank you for your understanding, and, of course, if any additional assistance is needed, please do not hesitate to contact us at pitboss@casinoextreme.eu.

Kind Regards,
Luke Newman
Casino Extreme Management

Luckless82

Again you are mistaken as it is stated in the email. See above- photo number 9. it clearly says the three things you guys requested in the photo in the body of the message.
A. "Casino Extreme"
B. [Today's date]
C. [Username]

To which I responded with the picture as well as in the body of the email itself.
A. Casino Extreme
B. 3/28/2023
C. Luckless613

Not once BUT SEVERAL TIMES. In the exact format they specified. See attached pics of the multiple times my username was clearly stated in addition to my request and what I was clearly trying to accomplish

Luckless82

and since there is also some debate over whether the photo was legible, here is the photoi sent in my emails. i believe that is legible, messy maybe. But whens the last time you wrote backwards in an effort to remove any question of what it said? think about it, its a selfie- the text would be backwards. i wrote it backwards for whoever had to read it. but are you telling me that your employees couldnt read that? that they couldn't even take a guess and check your system? because it could only realistically be a 6 or a G. if they couldnt be bothered to check 2 possibilities you have dont care, not my problem, lazy employees. or i am getting the run around. its one or the other. which confuses me as well...you just said that all of my documents were approved. They approved a document that was supposedly unreadable? Can you just do the thing that bosses do, and override your underlings here? approve my email change, and verify my account once all for all and be done with this back and forth already. I think i have supplied MORE than enough proof and dealt with enough bulls^!% to accomplish that. i would think you'd agree and be wanting to solve this issue as well as save face at this point.

Luckless82

I'm happy to say that my complaint has resolved as of today. My email was changed, my account verified, and my payout completed