I opened an account at vegascasino.io. I did a deposit and accepted the bonus. I won round about 14-15 BTC and after fulfilling rollover I ended up with approx. 12BTC. When I tried to withdraw 2 BTC, they asked for KYC. Everythings alright so far, but now it gets fishy:
I first replied from the registered mail to the e-mail from the security department from vegascasino.io, if I could supply the documents requested for the KYC from another email, as I used a discardmail to register (I obviously checked their T&C before. Discardmails were not forbidden. PS: I don't like to get spammed). They answered and told me, I have to send them the documents from the registered mail. Fine, fine. I find a workaround and send them the requested documents. Problem now: suddenly they deny to get any mails with documents. I tried a few times to send them the mail. I contacted live chat, but nothing. To check, if maybe the problem was on my side, I sent the mails to other addresses. And surprise: no problem with submitting.
I have no idea what to do... This stinks and I know I won't put any BTC on vegascasino.io anymore, but is there any way, any chance to get my money? 12 BTC is quite alot and feels so unfair to get ripped like this. I have all required KYC documents and proof (screenshots from live chat with date and screenshot of received emails with date) of what I accuse them.
Further more I can obv provide evidence that the account at vegascasino.io is mine, that I won, fulfilled all terms etc., if requested.
TLDR: Casino security department first got mail, than when email contains KYC docs, deny to get any mails.