I requested a withdrawal from CasinoCruise the 10/11.
I did send in all necessary documents the same day (10/11),
The 12/11 all documents were verified and my account was fully verified. The terms says that they will process the withdrawal in 48 hours,
The 13/11 they asked me for a Notarised ID, and a selfie of myself and my ID,
I made the deposit with Trustly, so i did verify myself with Bank ID when i made the deposit. Even though that fact, they asked for a Notarised ID, which costed me 300 SEK + transportcosts,
I fixed the Notarised ID and uploaded it. It got verified on thursday the 22/11, and after that it would take 48 hours according to the chat support.
Today it's monday, and i still havnt recived my withdrawal.
They have been stalling with this withdrawal from the very first. Even though i explained for them that it would be very difficult for me to travel and fix that document beacuse I have pulmonary cancer and chronic obstructive pulmonary disease, they demanded me to travel and fix the Notarised ID.
Please help me.