Discussion Thread Response Via Email (Calli W.)22/01/2014 18:29
My name is Kelly I am contacting you from the support team here at Casino.com in regards to your account.
We have verified and received confirmation from our finance department that only one payment was made to us and received on your account and to prove this we have provided you with all the necessary information including a screen capture of your account’s transactions. Please be advised that for comparative purposes our transactions run on GMT and cannot be changed to reflect any other time zone.
We have been consistent in our communication with you, provided you all relevant information and had it checked and corroborated by our finance department further investigation. We have no qualms in rejecting your unreasonable request to provide you with a copy of our casino’s bank statement.
We reiterate our initial and constant advise to you and ask you to please proceed to contact your credit card provider in order to obtain further information as to why your card statement was showing an additional transaction.
Should you require further assistance in the future, please don’t hesitate to contact us again firstname.lastname@example.org or by Live Chat 24 hours a day, 7 days a week.
Email: suppo[email protected]casino.com
International Dial: +350 200 44793
Fax: +44 208 166 1325