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Casino.com - bonus round not played due to technical error


Complaint Info

Disputed casino

Posted on May 16, 2014

Hi, while playing Funky Fruits Farm I won the bonus round (game code

3934050723) with the result being 8 spins at 15x a line.

Upon which the game froze and I got a message that a technical error had

occurred so the bonus wasn't played out.

I reset the casino signed in again expecting the game to continue but it

didn't, then looking at the history it can be seen that I won the bonus

round but it wasn't played out. I then played one spin to see if it would

win the bonus round but it didn't.

I contacted the casino three days ago about this, the error can be seen in plain site in the history. Still nothing is being done about it.