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Ag Awards

Winner Casino - Cannot withdraw winnings

Complaint Info
Disputed casino Winner Casino
Reason Bonus terms violation
Posted on July 24, 2015

I joined Winner Casino,deposited £20 ,was given a Bonus of approximately £60,was not informed of any conditions with regards to withdrawing winnings,and proceded to play online. I won approximately £260 ,TRIED TO WITHDRAW £200 ,TO MY BANK ACCOUNT AND WAS BLOCKED. I contacted the customer services ,they said I had not read the conditions with regards to Bonuses and withdrawing winnings,I effectively asked for my £20 DEPOSIT BACK AND HAVE BEEN TOLD i WILL NOT GET MY WINNINGS! It seems that I could play and loose my deposit ( £20),yet as I have won ,I will not be paid any money due to their rules which you are not made aware of when you sign up to join Winner.Absolute rip off and in my opinion corrupt,would appreciate your opinion on this,plus I would not advise anyone to get involved with this particular Casino! John A Goodwin !

Posted on June 19, 2012


We have received your complaint.

Support is looking into this and will contact you soon.

Winner Casino

Posted on June 19, 2012

@ Roadrunner29

We have reviewed your concern.

At Winner Casino, customer have the opportunity to accept or decline each bonus offer received. Additionally, there is a link to the our bonus Terms and Conditions as well as our withdrawal policy in relation to bonuses which is clearly stated upon receipt.

We are more than happy to resolve this issue and have been trying to contact you for the last few days but all attempts have proved futile.

Feel free to contact our Customer Service Team or send us an e-mail letting us know the best time to contact you.

Winner Casino

Posted on April 5, 2013

Dear all,

Kindly notice this complaint is being reopened following the declared willingness on behalf of Winner Casino management to do everything within their powers in resolving their outstanding AGCCS cases. AskGamblers Complaints Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Dear @Roadrunner29,

Is this issue resolved in the meantime?

Posted on May 21, 2013

Dear @Roadrunner29,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on June 18, 2013

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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