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Complaint #46 Slotobank Casino

Bonus taken away unfairly!

By jetro l.

9 years ago

i did register on slotobankcasino (26/07/2016 19:18:19) . And i did make my first deposit. so i did get my first deposit bonus.. I started to play and wager

they wgaering was 7000€

but i did win really nice wins. And i had allmost completed my wagering .

So suddenly they did close my account (for security reasons)

this has never happened to me never ever!!!

Then tehy wanted some documents and i did send everything to them immediatly.. (even if i was wondering why are they asking me this. usually casinos asks for documents when you are making withdrawal

but i did send them

and they did investigate my documents for many many days,,

now they did open my account again but they did put y bous balance to zero. because the term&conditions says that you have to Wager in 5 days

I think they had my account blocked for 5 days because they did not want me to succes with the wagering.

i want to continue were i was before they did block my account. I want my bonus amount back on my account and i want continue wagering. this is not fare if they block me then i should get more time with wagering.. And all of my documents was accepted and there was NO PROBLEM WITH MY ACCOUNT... no reason for blocking me ... ANd i did never get any answer why they did block me!! I did ask them but they just answer me that Unfortunately, I don't have such kind of information
it is the relevant department who is taking care of this

Hello Jetro

Unfortunately, we should say to you that while security department had
operated with your account had expired. Due to terms and conditions all the
balance deposit + bonus should go to zero. But we enter the position and
return your balance to 70 EUR according to your deposit amount. Sorry for
the inconveniences caused.

Stay in touch with us.
--

Please feel free to contact our friendly customer support by online chat or
e-mail us at support@slotobank.com. We are available 24/7 for you!
this is the email they did send to me. when they did open my account

Disputed Casino Slotobank Casino

Reason Bonus removal

Discussion

Inactive user

9 years ago

No ny issues is not solved. They offered me that they Can give me a New welcome bonus. But i am not happy with that i dont want To accept that. Because then i start from beginning then i have To start To wager from beginning. That is not the same thing. . I was allmost done with my wagering and i did have like 700e or so on my gaming account. . It is not the same to start with 175e again and the wagering 7000e from the beginning

AskGamblers

• Support Team

9 years ago

Dear @jetro1,

Please let us know if there's some update on your issue.

AskGamblers

• Support Team

9 years ago

Dear @jetro1,

Please make sure to update your complaint accordingly and clarify the amount of the disputed bonus.

Thank you for your cooperation.

Slotobank Casino Complaint Stats

Resolved 30 / 36

Avg. Amount $1,006

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

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