I have played several online casino's with no real problems. However Casino.com has provided me with cause to complain.
I made an initial deposit of £200..and was given a £150 bonus. Which meant I had to achieve a target wager (amount unknown till I attempted to withdrawer). Then you get to see the amount still outstanding. So I played on till I got down to zero. Attempted to withdrawer £600. DECLINED. Reason - They needed my ID docs sending thru to them.
So I sent copies of:Passport, 3 months utilities and copy of my credit card, back and front. Next day they respond...did not receive your docs. So I send again. They also contact me to say withdrawal DECLINED. Bonus target not reached! I emailed and said my wager level went down to zero.
It was now up to several thousand! They had awarded me another bonus unknown to me. So I played some more. Attempted to withdrawer £300. DECLINED. They said they still did not get my ID docs. So I send again(third time). I now get a reply saying. They need them in color! And that may not be enough! I have suggested to them..a copy of my DNA! I would be very grateful if you look at this for me...Has this casino come up before for similar problems.
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