I have played several online casino's with no real problems. However Casino.com has provided me with cause to complain.
I made an initial deposit of £200..and was given a £150 bonus. Which meant I had to achieve a target wager (amount unknown till I attempted to withdrawer). Then you get to see the amount still outstanding. So I played on till I got down to zero. Attempted to withdrawer £600. DECLINED. Reason...They needed my ID docs sending thru to them. So I sent copies of.. Passport..3 months utilities and copy of my credit card,back and front. Next day they respond...did not receive your docs....So I send again. They also contact me to say withdrawal DECLINED. Bonus target not reached! I emailed and said my wager level went down to zero....It was now up to several thousand! They had awarded me another bonus unknown to me. So I played some more.....Attempted to withdrawer £300. DECLINED. They said they still did not get my ID docs....So I send again(third time). I now get a reply saying.....They need them in COLOUR!..And that may not be enough!.....I have suggested to them..a copy of my DNA! I would be very grateful if you look at this for me...Has this casino come up before for similar problems.