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Bob Casino - Persistent Issues with Withdrawal Requests for Over Two Months

RESOLVED

Complaint Info

Disputed casino

Bob Casino

Amount

€ 2000

justinc Philippines
Posted on December 2, 2023

For the past two months, I've been experiencing persistent issues trying to withdraw €2,000 from my BobCasino account. This is particularly concerning as my account is fully verified, and I had no issues with withdrawals prior to this period. Each attempt to withdraw results in the system canceling the request, displaying the message 'Withdrawal request canceled.' Despite following the given advice to retry, the issue remains unresolved.

The prolonged delay of two months in accessing my funds is excessive and highly inconvenient.

As a verified account holder who previously had successful transactions, I urgently require assistance to resolve this situation and ensure the successful withdrawal of my funds.

AskGamblers
Posted on December 4, 2023

Dear Bob Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on December 4, 2023

Hello all,

We have contacted the payment provider to find a reason for the payment cancellation, and we've been told that it's all been fixed by now.

We will proceed with the cashout ASAP, and please get back to us if you will still be waiting for the funds within the next 2 business days.

Thank you for being so patient.

Kind regards,
Bobcasino support.

justinc Philippines
Posted on December 7, 2023

I have successfully received the funds. While I was hesitant about potentially involving AskGamblers to resolve this matter, I am pleased it was finally settled. I deeply appreciate all the support and assistance provided throughout this process. Thank you.

AskGamblers
Posted on December 7, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.