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Bob Casino - Closed account and confiscation of 3 BTC without any further details and proofs

Inactive user
Posted on May 10, 2018.

My name is Patricia and a friend told me about this site a couple of days ago. My issue is this.
The 9:th of september I signed up at Bob Casino. I was new to both bitcoin and casinos and was guided by a friend of mine. After a quick deposit a bonus was sent to me and off I was. An hour or so I had (what I consider to be ) about 3 BTC on my account.
After finishing the wager (a new concept!) a made a cashout. Two days later it was denied. I tried again but that was also denied. No email or nothing. I asked i the chat what was wrong and the explanation was quite vague. Sort of, don't worry...
The 15:th I was told to provide a selfie holding a sign "Hi Bob" and to fill in my personal info. That I did.
The 16:th I was told to upload a selfie holding a sign "Hi BobCasino 2017"
I recall asking the chat If a was to make a new cashout (the old was cancelled) or wait for the documents to be verified. If my memory isn't weak the respons was "If you like to..."
The 28:th of september my account was "temporary closed" due to "security reasons" and I was asked to skype for verification of my account. This was a stressing time. I don't remember the exact day of the skype interview but I was asked about what machine I was playing, how high my bet was and questions regarding the 9:th of september. I responded to all questions and the interview ended well. I awaited the cashout.
The 10:th of October I tried to log on but my account was closed. I wrote an email asking for an explanation and got the response that "Your account is closed permanently, without any chance to reopen and winnings was confiscated. This is the final decision."
I wrote back saying that wasn't an explanation but that's the last thing I ever heard from BOB.
I had a couple of bad weeks that autumn, wondering what I did wrong. I still got promotion emails and still do. Then I was told about AskGamblers and here I am.

My qustions are obvious. I wan't my account reopened and my winnings back.
Sincerely Patricia

Posted on May 11, 2018.

Dear Askgamblers team, Patricia (or not Patricia) due to this complaint - our security department got doubts about
the person who played using this account, so we’ve made skype verification.
While skype call Patricia didn’t manage to answer the questions about gameplay
of this account, so she was definitely not the person who played using this account!
and according to our T&C - «Each player can create only one personal user account. Creating multiple user accounts by a player can lead to termination of the accounts and suspending of all payouts. The player shall not provide access to his user account or allow using the website to any third party including but not limited to minors. …» Also we involved the security department of our platform
into investigation - and they gave us the proofs that it was not the first time with Patricia and in other brands of our platform
the were some accounts with the same ip address, same sum of deposit, same games, same bets, same payment method
but other documents!

Best regards!
Bob's Team

Posted on May 14, 2018.

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf Bob Casino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

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