My name is Patricia and a friend told me about this site a couple of days ago. My issue is this.
The 9:th of september I signed up at Bob Casino. I was new to both bitcoin and casinos and was guided by a friend of mine. After a quick deposit a bonus was sent to me and off I was. An hour or so I had (what I consider to be ) about 3 BTC on my account.
After finishing the wager (a new concept!) a made a cashout. Two days later it was denied. I tried again but that was also denied. No email or nothing. I asked i the chat what was wrong and the explanation was quite vague. Sort of, don't worry...
The 15:th I was told to provide a selfie holding a sign "Hi Bob" and to fill in my personal info. That I did.
The 16:th I was told to upload a selfie holding a sign "Hi BobCasino 2017"
I recall asking the chat If a was to make a new cashout (the old was cancelled) or wait for the documents to be verified. If my memory isn't weak the respons was "If you like to..."
The 28:th of september my account was "temporary closed" due to "security reasons" and I was asked to skype for verification of my account. This was a stressing time. I don't remember the exact day of the skype interview but I was asked about what machine I was playing, how high my bet was and questions regarding the 9:th of september. I responded to all questions and the interview ended well. I awaited the cashout.
The 10:th of October I tried to log on but my account was closed. I wrote an email asking for an explanation and got the response that "Your account is closed permanently, without any chance to reopen and winnings was confiscated. This is the final decision."
I wrote back saying that wasn't an explanation but that's the last thing I ever heard from BOB.
I had a couple of bad weeks that autumn, wondering what I did wrong. I still got promotion emails and still do. Then I was told about AskGamblers and here I am.
My qustions are obvious. I wan't my account reopened and my winnings back.