Ag Awards

Betway Casino sayin im breaching

Complaint Info
Disputed casino Betway Casino
Reason Delayed payment
Amount £ 20
Posted on May 16, 2014

gave me £10 bonus no deposit, played thruough amount an withdraw £270 got a reply

(Following a review of your account, we have identified that you are in breach of the casino’s standard Terms.

Please refer specifically to the following clause:- The Casino reserves the right to limit cashins/withdrawals from any free chip/bonus/free games/free spins added to a players account to $/€/£20or, in the case of other currencies, the equivalent of $20. This limit will apply should a bonus be granted with no deposit being made unless specifically stated otherwise in the promotional offer.

Please be advised that only £20 will be issued and the rest of the funds will be confiscated.)

please help iv done nothing wrong and they carnt get away with false asvertising.

who do i complain to?

Posted on October 8, 2019

Dear all,

Kindly notice this complaint is being reopened following the declared willingness on behalf of Betway Casino management to do everything within their powers in resolving their outstanding AGCCS cases. AskGamblers Complaints Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on October 11, 2019

We escalated the case to our customers support team who made contact with the customer and explained to them how there had been a breach of the terms and conditions.

Posted on October 14, 2019

Dear @cbenno123,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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