Ag Awards

Betway Casino - Non bonus, incorrect info

Complaint Info
Disputed casino Betway Casino
Reason Other
Posted on May 16, 2014

Hi, this casino did not honour a 100 % match bonus on my last deposit which was mailed to me. This cost me. On a previous occasion I was told I had an unlimited cashout. Dur to their error they gave me free spins along with a 100 match again due to their error. I used the free spins got the balance to 500 only to be told the max cashout was 100. I explained this was an add on but they would not listen. Furiously I played down to 100 ..I feel I am owed at least 400

Posted on April 15, 2014

Betway is only permitted to discuss the details of a customer’s account with the account holder themselves. As such, we ask that the customer contacts Betway directly & provides all the necessary details for the matter to be investigated by Management.

Posted on April 16, 2014

I tried that was told would get cb in 24 hours ..nothing,,this is ridiculous

Posted on October 14, 2019

Dear all,

Kindly notice this complaint is being reopened following the declared willingness on behalf of Betway Casino management to do everything within their powers in resolving their outstanding AGCCS cases. AskGamblers Complaints Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on October 18, 2019

Thanks for the feedback, we’re sorry the experience didn’t meet your expectations.
Please contact us so that we can look into this further
The Betway team

Posted on October 22, 2019

Dear @speed1975,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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