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Betway Casino - Jackpot withdrawal issues

UNRESOLVED
Jem10 Canada
posted on February 20, 2017.

I am having serious issues with Betway regarding a recent jackpot win. I requested a withdrawal on the 3rd of February. I was told the withdrawal was processed on the 6th of february and accepted on the 8th. They then said it would take 1-3 working days to appear in my bank account. It is now the 17th and still no sign. I have called maybe 25 times through various ways including live chat, email, phonecall and keep getting told "congratulations but you must wait another night and call back tomorrow". Now I'm getting very vague answers from the VIP Account manager stating they are "waiting on the processor to confirm a tracking number" to give to me so I can track where the payment is. None of it makes any sense and nobody seems to know what state the payment is at or where it is. judging by the complaints here it is clear Betway have a terrible reputation with paying out withdrawals.

AskGamblers
posted on February 20, 2017.

Dear @Jem10,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

AskGamblers
posted on February 24, 2017.

Dear Betway Casino,

Please let us know if there's some update regarding this case.

Betway Casino complaints

  • 5 of 21 resolved
  • 3 days avg response
  • 6 days avg complaint life
  • 2,698 USD avg amount

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