Betway Casino agents lie in chat and no refund

posted on January 24, 2016.

Opened an account with betway casino and got on to chat with an agent before I deposited to find out if everything was OK and to find out about bonus I was told I had another account and could only have one so he said he would close my old account then I could keep the new one so I resupplyed I'd then found out that they had shut my account because I had self excluded on my previous which I was not told about. I got on to chat with a agent who said my refund has been processsed I got screen shots of the chat to prove this. The refund never came so I got back on to chat and the agent said he would email me in 20mins with the response from the operations team which never came. So I got back on chat then was told to wait a further 24 hours whilst they made a session weather to refund or not. Very fustrating that you would get lied to and told different stories by each agent do any of them know what they are doing? The first agent was Roger the second gavrin and 3rd Mike

posted on January 26, 2016.

Hi Shaz,

Sorry to see you're having issues with our support. Self exclusions do need to be taken very seriously by us. I see in one of the screenshots though, that the money will be refunded to your PayPal right? Could you give us your username and we will double check if there were any issues with the refund. Thank you,

posted on January 26, 2016.

Hi thanks for your response I keep getting different stories on chat. Yeah the first agent said it had been processed my username is shaz3008

posted on January 26, 2016.

Thank you, we're sending this on to a support manager and will look at it again for you. Please give us some time to get back to you.

posted on January 26, 2016.

OK thank you

posted on January 26, 2016.

Is there any update yet betway from manager? Thanks sherree

posted on January 27, 2016.

Hi, I have sent your issue on to our support team again and they should be getting in touch with you. I am sorry for the delay.

posted on January 28, 2016.

Hello, I have spoken to our support and we have directed the money to go back to your PayPal on the 26th. You should have an email regarding this in your inbox.

posted on January 29, 2016.

Resolved thanks

posted on January 29, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.