Complaint #7 FashionTV Casino

Waiting for a payment for over a month now!

By ekravcova

10 years ago

Message on forum

I wait on my Money 1 month in this casino. I make first withdraw 10.000 29.8.2015. Subsequently, support write me, that they have limit on week 5000. So I must cancel withdraw and make new 2 withdraw. Ok, I make two withdraw 4.9 on Skrill. 14.9 still Money not come, so I write with support. Support agent Rachel write me, that I must cancel Skrill , and must do new withdraw on Neteller, because they have problem with Skrill. I ask - if I make to Neteller - you send me all Money, because today /14.9/ I wait 2 week already. Rachel told me - yes, yes, all Money. Ok, I make new withdraw 14.9 on Neteller. So, first 5000 they send me on Neteller 16.9. Only 5000! From 16.9 I write with support every day! They still lie me, still only promise - next day, next week, up to friday etc. And I wait from 29.8 - 1 month!!! Please, I need answer from this casino - why is this problem with my second payment???

Disputed Casino FashionTV Casino

Reason Delayed payment

Amount €5000

Discussion

AskGamblers

• Support Team

10 years ago

We reject this complaint, because player reverse and played off her winnings, even when we recommend that she need to be patient and wait.

ekravcova

• 9 reviews

10 years ago

Hi...yes, because I wait very long time on withdraw, so I reversed money on account and lose. So every casino, where is long time for withdraw, is very untrustworthy...... I lose my money, because you not send me my money 1,5 month.... So my patience was end and I play and lose. So for me this casino is closed, unfortunately.

FashionTV Casino

• Representative

10 years ago

We would like to apologize for the delay and provide some clarification about the reason behind it.

At the time mentioned, we were in the process of moving our entire customer service operation to Europe so we could provide our players a new and improved customer care experience. In the process of moving, the player's withdrawal was unfortunately delayed for which we would like to express our sincerest apology.

Since then the player reversed the said withdrawal to her account. We would like to invite her to claim a free bonus in addition to an exclusive offer from the Casino.

We'd like to reassure all our players of speedy cash-outs among many other benefits at FashionTV Casino.

Kind regards,
FashionTV Casino.

ekravcova

• 9 reviews

10 years ago

I just received answer on my question from web page :-) BetFTV.com - Ticketing System Support <[email protected]>
Hurra, so I very very hope that they will be pay and start work!

"Dear Ekravcova,
Please accept our apologize for the inconvenience, we understand it is unpleasant to wait for so long .

We are currently in the process of moving our entire customer service operation to Europe, where our players will have the support of an experienced, professional team - working across many languages.

Please bear with us a little longer while we finalize these changes - we are confident that we will be able to give you the service you expect and deserve. You can rest assured we will be in touch very soon to help resolve it.

Thank you again for your patience and for choosing FashionTV Casino

Sincerely,
Alina, "