Ag Awards

BETAT Casino - Closed my account and not willing to return my legal money

Complaint Info
Disputed casino BETAT Casino
Reason Account closure
Posted on December 29, 2014

It was back to Nov 12th 2014,after I deposited my last paysafecard,and played won back I lost money there,made withdraws only after hours they claimed investigated my account,without responds from them ,on Dec 12th 2014,I received an email from them,the investigatioon was completed,and would not pay me winning from casino(in fact,thats all my own money,my latest deposited and lost money there) alsothey claimed will remain my account,but while I checked back,my account was blocked by them.whatever I contact,they did not responded.the total money are about 3300euros,those are all my legal money!It is unfair they not return my own money!!!

Posted on December 27, 2014

Dear @tinsekyou,
Any update considering your complaint? Thank you.

Posted on December 29, 2014

We received a detailed explanation of this case on behalf BetAT Casino management. Based on the information shared with us we could confirm that the casino acted in accordance with their Anti-Money Laundering (AML) obligations as an operator licensed by the Lotteries and Gaming Authority Malta (LGA Malta). Therefore we consider this case as solved and closed. We would also like to remind player that he could get further assistance from LGA Malta regarding this case.

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