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Betamo Casino - Not offering me a possible withdrawal option


Complaint Info

Disputed casino

Betamo Casino




€ 704

Posted on October 29, 2019

Dear Ask Gambler,

I have an account at Betamo casino with a balance that I am trying to withdraw. I deposited using my credit card, and when trying to withdraw back to the card. I got an email telling me that they don't pay back to card and I should try idebit, instadebit or Ecopayz instead. I made a deposit using Idebit and my account now had 2 separate balances: 1 for 20 CAD and 1 for 704 EUR.
I proceeded to the withdrawal section only to find out that I still was unable to withdraw the 704 EUR balance and that Idebit was only available for my CAD balance.
I contacted them again telling them the issue and they instructed me to use bank transfer. I went back on the withdrawal section and the option once again was not available there neither.
I contacted them again sending them all of my banking information asking them to pay the money to my account and they responded that I should try and use Ecopayz to receive my money.
I then told them I had closed my Ecopayz account years ago, and asked them for ANY alternative to sort out this issue. They simply responded that at the moment , Ecopayz was the only option to receive my money.

I am baffled by this series of event. How is it possible that they can accept my deposits when I use my credit card but yet they do not offer any alternative to withdrawal other than Ecopayz when I clearly tell them my account has been closed.
I suggested to them to convert my EUR balance into CAD which I don't see how it would be an issue, then I can easily withdraw it to my Idebit account, but they still refused this. I provided them with my banking details for a wire transfer and they ignored that also.

Please Ask Gamblers, I ask that you get in contact with the casino and ask them to offer me ANY alternative to withdraw my money

Posted on October 29, 2019

Dear Player,

We are sorry to hear about your experience. We have contacted the finance team and they have agreed to make an exception and exchange EUR to CAD. Also, for a cashout you will be needed to finish the verification process, about it you will be notified via email.

For your future experience, we kindly advise you to use CAD currency, so you can get your winnings fast and without any delay.

Kind regards,

Posted on October 29, 2019

Thank you for the help AskGamblers. I completed the extra verification they requested from me and the money has been paid to my account.

I would highly recommend this casino to everyone. Their support answers fast and the payment was made within the hour

Posted on October 29, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.