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Betamo Casino - Greek ID verification problem

RESOLVED
Complaint Info
Disputed casino Betamo Casino
Reason Other
Amount € 600
Papaleole Greece
Posted on April 27, 2020

Dear Ask Gambler

In my poor English I will try to explain my experience in betamo casino to you.
I try to withdraw 600€ from betamo casino and rejected it constantly.
All day yesterday i send all my papers to Betamo casino that I prove who I am and keep rejecting asking for a paper to have an expiration date.
My Greek ID published last year, contains Latin characters and is relatively newand. Τhey do not accept it because it does not have an expiration date.
I am sorry but our government's ID in Greece is like that, from the moment you accepting people playing from Greece I though they already have seen ID's like mine and 10 million people leaving in Greece have the same ID.
I have no passport because I never needed one to travel though Europe, I sent even my driving license that expires on 05-04-2044 and still asking a paper that have an expiration datetelling me it doesn't contain Latin characters!
I didn't also had any other problems identify myself with my ID in skrill, Ν26 (Germany Bank) and other online casinos (sloty vegas,Cbet e.t.c.).
I cannot afford to make a passport for no reason at all, spent 100 euros, probably I will never need it in my life because as a European citizen I have no problem traveling through Europe.
Yesterday i talked to them in the chat 4-5 times and they didn't give me a solution.
I also attach some screenshots from my account.
I do not have any other papers so there is nothing else I can do, can you find me a solution please?

With kind regards,
Michail P.

Posted on April 29, 2020

Hello PAPALEOLE,

Great news, your cashout was approved, just now.

We agree, sometimes our Security Department is very strict regarding the documents, however your ID is approved.

We are sorry for the inconvenience caused.

Kind regards,
Betamo.

Papaleole Greece
Posted on April 29, 2020

I confirm that.
I can fully understand you following your rules.
All went good at the end, with your help AskGamblers and of course the cooperation with Betamo casino, we find a solution.
Whatever happens, I will play betamo again because I really like your interface and the variety of providers.
Thank you AskGamblers.

With kind regards,
Michail P.

AskGamblers
Posted on April 29, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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