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Bet365 Casino - Bet365 refuses to payout to my bank account


Complaint Info

Disputed casino

bet365 Casino
Posted on April 26, 2023

I made a deposit on bet365.nl using Revolut. No bonus no wagering nothing active. The moment I tried to withdraw, they told me I cannot make a withdrawal to a Revolut bank account it has to be a Dutch bank account they said. How is that even possible? I made the deposit with that bank account I should be able to withdraw to it, makes no sense at all. It's still even an option in the available deposit options and withdrawals.

Anyway, I told them I don't have an active Dutch bank account at the moment and my Revolut account is the only bank account I have. They refuse to pay out to that account, although I showed them ownership of the account, bank statements, and basically everything they needed.

I've been going back and forth with them through email for like 12 days now every day. Each day some other employee replies and gives me different answers, like You can use Paypal to withdraw that should work, I try it and they block my account and tell me that is not an option. The next day another employee says you can withdraw to any European bank account, just show us you are the owner and bank statements. I have another bank account that isn't Dutch, I try to withdraw to that by giving them all the info they need, but after giving it to them they refuse and tell me only a Dutch bank is allowed to withdraw to. They keep referring to their T&C which says absolutely nothing about that.

This just keeps going back and forth and I am sick of it, how can a casino act like this? I just want my money which I won fair and square. The account is now blocked for further gaming or activity, I can only log in. They even removed the block once tempting me to play again and lose the balance which failed, after that they blocked it again.

They keep saying only withdrawal to a Dutch account is possible, well I don't have one, so now what? I've never ever had this problem with any casino or betting company.

Posted on April 26, 2023

Dear @Kreezymind1985,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on April 26, 2023

The amount on my account at the moment on bet365.nl is 420 euros.

Ive attached an screenshot just made by me now.

Posted on April 27, 2023

Ive just recieved yet another email and they are starting this all over again. Yet another employee this time called Manon.

This is the mail i recieved from them;

Hello ​​​​​​­β€‹β€‹β€‹­β€‹β€‹β€‹­β€‹β€‹β€‹­β€‹β€‹β€‹­β€‹β€‹β€‹­β€‹β€‹β€‹­β€‹β€‹β€‹­β€‹β€‹K­aan­β€‹β€‹β€‹­β€‹β€‹β€‹­β€‹β€‹β€‹­β€‹β€‹β€‹β€‹β€‹β€‹β€‹ ​​​​​​​​​​​​​​,

We have thoroughly reviewed and investigated your account. And can let you know that we can do the recording for you.

If you would like to make the withdrawal yourself, log in to your account, go to Account menu, select Banking and click on Withdraw. We understand the frustration and are therefore happy to report that this recording situation has been resolved. If you would like us to do it for you, please let us know with the amount.

If there is anything else we can help with, please let us know.

If you have more questions, you can always contact us by e-mail, telephone or via our live chat which you can access by going to our website at the bottom under the Help menu and selecting Contact.

We wish you a nice day.

Yours sincerely,

Manon C
The bet365 team

I replied with this:

Hi Manon,

Please make the withdrawal of 420 euros to the following Revolut bank account:

Iban number: LT26 3250 0819 4453 2019
in the name of Kaan Guney

I would like to emphasize again that the BUNQ account is no longer active and can be accessed and therefore the above account number should be used. I would also like to know the reason why the withdrawal is now possible and not previously.

Yours sincerely,

Kan Guney

And this was their reply after mine:

Hi Kaan,

Thank you for your message back to us.

Unfortunately we cannot make a withdrawal to a Revolut account. This can only be done to a Dutch account. At the moment we only have the account number with *6464.

If you have another account number we can return it to, please provide the following:

- Bank name

- Postal address of bank branch

- Name of the account holder



Please let me know if you have a different Dutch account number so that we can send us a bank statement with your full name, account number and address so that we can forward it to the relevant department for verification of your IBAN.

There is no charge for wire transfer withdrawals.

We look forward to hearing from you. If you have more questions, you can always contact us by e-mail, telephone or via our live chat which you can access by going to our website at the bottom under the Help menu and selecting Contact.

This is like the 6th time this has happened now. Im sick of these games.

Posted on April 29, 2023


Ive just recieved yet another email saying they will pay out to my Revolut account ( AGAIN ) see the email below ( i can provide it if necesarry ) They already have all my details, ive sent it like 6 times now. I will probably get an reply saying we cannot payout because its an Revolut account and we will start this show all over again like before.

I want to point out that another Dutch legal casino: www.711.nl has absolutly no problem recieving deposits from Revolut and paying out to Revolut. They are also licensed, so Bet365 are creating problems for no reason.

PS: The iban ending with 2019 is my Revolut account which they are refusing to payout to, altho ive shown ownership of this account and i also made my deposit with.

The most recent email is below:

Hi Kaan,

Thank you for your message to bet365.

After consultation with the relevant supervisor, it has been confirmed that the last deposit has been made by you from the account with IBAN ending on 2019.

The deposit will have to be refunded to the relevant IBAN. For this we need some more information from you. Could you please contact us via Live Chat or telephone so that we can arrange this further with you.

You can access the Live Chat by clicking here . In addition, our free telephone number is 0800 0238314.

We hope to speak to you live soon so we can help you further.

Yours sincerely,

The bet365 team

Posted on April 29, 2023

Ive contacted their live support as per request from them.

After talking and waiting for almost 1,5 hours. Still no withdrawal request made and processed.

They first refused again, after that they contacted a supervisor which said the withdrawal was ok and they could proceed. After that they asked me for the banks name, adress, BIC, Iban and postal code.

I gathered that and gave it to them, they made me wait another 40 minutes after giving them that information, which i already have given them 3 times prior.

So after 40 minutes they told me they cannot process the withdrawal at this moment. They would like to call me in an hour to discuss this with me. DIscuss what????? they are just stalling and bullying me again.

Posted on April 29, 2023

No phonecall and still stalling and saying they cant and wont help me.

Posted on May 3, 2023

Dear Bet365 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.