I won 920$ at begado in august of last year, I won it on a deposit not a free chip.
in September I get an email from their finance department
I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.
This process might take up to 90 business days.
As soon as we have any updates regarding your account we will inform you via email.
We are sorry for the inconvenience.
so fine I wait and wait , talk to live chat ,and wait some more. live chat says they cant help since its a decision by the finance department so I should email then..
I have emailed them at least 500 times with no response,
then on march 11 of this year I finally get an email from them saying
Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased.
In order to withdraw further winnings you should play more in our casino.
We apologize for the inconvenience.
In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here.
so now they want me to deposit more so I can withdraw the money that I already have in my account for the last 7 months.
but here is the kicker they, wont even tell me how much more I need to deposit to be able to withdraw what I already won.
I have been online gaming for years, this is by far the worst casino I have ever played at.