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Casino wont pay!


I have been a long time user of Begado. I finally won enough to cash out my winnings but it was not a lot, I won $900. I verified my account and they made excuses about a card I had used previously that I no longer have because it was cancelled by my bank. After dealing with that they sent me an email stating that all of my winnings are null and void because I used a bonus code and played a couple table games which were restricted for use with the code I used. I do not recall playing any table games with this bonus, however, even if I did they do not let you know this upfront and I am sure I didn't win any money playing the table games. I won it playing slots. They are telling me I cannot cash out any of my winnings because of this!! I am not sure if I can get any help on this or not but all they are doing is making excuses to not pay me!!

Disputed Casino Begado Casino
Amount $900

Discussion

User name loyalty-level-2

We have come to an agreement. This has been resolved

Begado Casino Complaint Stats

Resolved 9 / 29
Avg. Amount $325
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

Begado Casino Complaints

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Trying to steal legitimate winnings!
I won 920$ at begado in august of last year, I won it on a deposit not a free chip. in September I get an email from their finance department saying this Dear ____ I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, Benjamin Collins Finance Department so fine I wait and wait , talk to live chat ,and wait some more. live chat says they cant help since its a decision by the finance department so I should email then.. I have emailed them at least 500 times with no response, then on march 11 of this year I finally get an email from them saying Dear _____ Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, Benjamin Collins Finance Department so now they want me to deposit more so I can withdraw the money that I already have in my account for the last 7 months. but here is the kicker they, wont even tell me how much more I need to deposit to be able to withdraw what I already won. I have been online gaming for years, this is by far the worst casino I have ever played at.
Status solved Resolved
$920