Ag Awards

Begado Casino - Casino wont pay!

Complaint Info
Disputed casino Begado Casino
Reason Declined payment
Amount $ 900
Posted on July 17, 2014

I have been a long time user of Begado. I finally won enough to cash out my winnings but it was not a lot, I won $900. I verified my account and they made excuses about a card I had used previously that I no longer have because it was cancelled by my bank. After dealing with that they sent me an email stating that all of my winnings are null and void because I used a bonus code and played a couple table games which were restricted for use with the code I used. I do not recall playing any table games with this bonus, however, even if I did they do not let you know this upfront and I am sure I didn't win any money playing the table games. I won it playing slots. They are telling me I cannot cash out any of my winnings because of this!! I am not sure if I can get any help on this or not but all they are doing is making excuses to not pay me!!

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