Complaint #10
Jackpot Grand Casino
Withdrawal issues
11 years ago
Dear Carolyn!
Thank you for your prompt reply!
We would very much like you to continue and play on our website, however it is
of the outmost importance that if there is ever an issue with one of the
payments you have made to your account, you must not contact your cc
company/bank, but to resolve this matter only by contacting our finance
department. This is not so much about the money ($35.92) but rather about the
dispute/chargeback itself. Whenever a chargeback occurs we may suffer from
extensive financial penalties and that is why this issue is so important.
Nevertheless, we hope that now, you will stop these proceedings and make sure to
re-post the charge of $36, as it has already been charged back.
In order to re-post the charge please contact your account manager in the casino
Live chat (or call 1-866-828-4363 toll free) who would be happy to assist you.
We will be happy to have you continue and play here and I would also like to
emphasize that we always make sure to credit or refund any transactions that are
not valid, or not credited due to a technical issue.
Have a great day!
Sincerely
Christine Bayle
Fraud prevention
Jackpotgrand.eu
I took care of this issue and explained why it happened. Then I continued to call the site regarding the withdrawal, and they continued to say when it would be approved, but during the date I requested the withdrawal which was Aug 17, 2014, was I ever told there was a problem. I continued to make deposit, they continued to approve them. Then on Aug 29, 2014 I was told my account was being reviewed, and it could take up to 90 days.
Thank you for your prompt reply!
We would very much like you to continue and play on our website, however it is
of the outmost importance that if there is ever an issue with one of the
payments you have made to your account, you must not contact your cc
company/bank, but to resolve this matter only by contacting our finance
department. This is not so much about the money ($35.92) but rather about the
dispute/chargeback itself. Whenever a chargeback occurs we may suffer from
extensive financial penalties and that is why this issue is so important.
Nevertheless, we hope that now, you will stop these proceedings and make sure to
re-post the charge of $36, as it has already been charged back.
In order to re-post the charge please contact your account manager in the casino
Live chat (or call 1-866-828-4363 toll free) who would be happy to assist you.
We will be happy to have you continue and play here and I would also like to
emphasize that we always make sure to credit or refund any transactions that are
not valid, or not credited due to a technical issue.
Have a great day!
Sincerely
Christine Bayle
Fraud prevention
Jackpotgrand.eu
I took care of this issue and explained why it happened. Then I continued to call the site regarding the withdrawal, and they continued to say when it would be approved, but during the date I requested the withdrawal which was Aug 17, 2014, was I ever told there was a problem. I continued to make deposit, they continued to approve them. Then on Aug 29, 2014 I was told my account was being reviewed, and it could take up to 90 days.
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