No communication, no withdrawal

This casino declines my withdraw every time. They always find a way to stop me withdraw my money. I provided them everything they needed for account verification and everything and always when I got lucky and I want to withdraw my money they decline.

I want this casino to pay for this inconvenience because this is not the first time. Please fix this and tell them to pay my money otherwise I will go further to sue this casino and I will ask for a lot more from them because this is not fair.

When you deposit there is no problem for them but every time we want to withdrew there is always something.

Please fix this. Thank you.

I wait since January 06th 2024 for my withdrawal. Always the same answer in that that there is a queue and I have to wait. I am fully verified, made withdrawals before which were done in 24 hours. Support doesn't answer on my emails. I did deposit more than 700 euros and just 310 for withdrawal. So I do not understand the problem.

How can they be a certified Casino?

I signed up for the welcome bonus through askgamblers link.

Played and got my balance over $270, bonus and winnings were removed. Complained that welcome bonus was for 7 days under the bonus terms and conditions and was told that there was a day limit of bonus play when using an affiliate and these conditions were on askgamblers site.

Sent the screenshot of the askgamblers link and customer support agreed there was no notice of different conditions stated on the askgamblers link. Was asked to contact support again in a while which I did 2 days later and was told again to contact them in a while. Seems unfair that using an ask gamblers link results in unfair terms and conditions that are not present on Axes site and customer support are unrealistically slow in resolving issues.

Made a deposit of 502 in Axe casino on 6 June I don't know where is my money as Axe has stopped operation in India.

Every time I ask about the money they tell me it's in process please help me as they told me I will get it back in a maximum time of 5 days and now it's more than 17 days and I don't know what is to be done

I had made a deposit of INR 2001 on 1 March and it was not credited to my account and in transaction page it showed rejected, but amount was deducted from my account. Earlier the agent told me it will take max 7 days to reflect back in my account and after 7 days they asked for my bank statement and told max 10 days. Now it's more than 11 days and still they say they are not able to find details it's really frustrating seems like no casino is here where I can play with the guarantee of my money.

First of all, I'm a problem gambler. I've been playing on Axecasino and lost all my savings due to the fact that i can't control my deposits, it starts of with 20 eur and then it goes on until I lost all I got.

The total I deposited to Axecasino was: 2 685 EUR

I started my account on Axecasino at this date:

Sat 13 aug. 15:16, see the screenshot.

See my proof of when I closed my account on Samurai, I've got sent to me that I would not be able to play on any Dama n.v casino again. I have the same details on my account, the e-mail adress I use is also the same. I should not be able to play on Axecasino due to my permanent block. I sended an email to the support on axecasino and they refused to help me further with this.

Best, Tim

Hi,

My withdrawal attempts are getting rejected. I have provided documents, and have gotten the message "We are glad to inform you that your account is fully verified now at AxeCasino". (Please refer to the attachment for confirmation)

I have contacted support and have gotten the following reply why the withdrawals are getting rejected: "We have to remind you that all deposits without bonuses (or if a bonus was canceled) should be played at least x3 times before withdrawal. You just need to make bets for 28.45 eur" (Please refer the attachment for confirmation)

After betting around 40€ more, I tried withdrawing the wins again and surprise surprise they again got rejected. I have not been provided with other reasons than what the support chat gave me. (Please refer the attachment showing getting rejected first after trying to withdraw 770€ and again after betting at least the 28,45€).

Support provided me with false reasons for why the withdrawals fail.

Good afternoon, my name is Pavel, and at the moment Axecasino casino is delaying my payout.

I would like to say that the support really works competently and is trying to resolve the conflict, but due to these circumstances of the delay, I still have to write this complaint.

Having passed the full verification of my identity, I first put it on the payment of 2677 rubles to a bitcoin wallet, as a result of which it was canceled, allegedly I did not confirm the data, although their e-mail link simply does not work, and having already placed the withdrawal for the second time, I had to answer them manually and then after 3 supports. At the moment, having placed a second request for withdrawal, I expect again the same procession.

I am attaching screenshots of the last support stating that everything is fine with the account, so that there would be no disagreements in terms of verifying my identity and I am waiting for my payment as soon as possible.

The second attempt to withdraw me in the amount of 2600 rubles.