Axecasino - No communication, no withdrawal

Dear DUJE1985,

I'm truly sorry to hear about the difficulties you're facing with Axecasino. Have you tried reaching out to them via their live support chat? They might be able to assist you in real-time.

If you haven't, I would recommend giving that a try. We understand how important it is for you to access your funds, and we're here to help in any way we can.

Best regards,
Axe Casino Team

I cant come in to your casino,becouse my country is not allow anymore to play in Axe casino and I cant come to live support chat,I would love that I can but I cant open your site anymore and how do you think that I communicate with you,I send you many emails but there wasnt any reply from your support team

I'm sorry to hear about the challenges you're facing accessing Axe casino. Unfortunately, we have not received any emails describing your specific issue. To assist you further, could you please provide us with the email associated with your player account? I will personally investigate the matter for you.

Thank you for your patience.

Best regards,
Axe Casino Team

Dear Axecasino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Dear all,

This complaint has been reopened as per Axecasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear DUJE1985,

Firstly, we sincerely apologize for the inconvenience you've faced and the delay. We understand your concerns and appreciate your patience throughout this process.

We are pleased to inform you that your funds, have been transferred back to your account. Please check your account to confirm the receipt of the funds.

We deeply regret the inconvenience caused due to the restrictions in your country. We value our players and always strive to provide the best service. We hope you understand the situation, and we apologize for any disappointment this may have caused.

Thank you for your understanding and patience.

Warm regards,

Axe Casino Team

Dear @Duje1985,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I just want to say that my case i resolved,I get my money
Thanks

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.