Signed up to pocket win casino and received £5 free no deposit bonus, won and spent it on their site. Received a text saying I had £3 free to play with so lugged back on and spent it, won some money so requested to withdraw it. Then got another text saying £3 free to play with so again logged on and played it. After spending the £3 they decided themselves to reverse my withdrawal. Realised this so requested to take my £50 out again. The last request was the 3/05/2016. Rang multiple times, the last being the Friday just gone 6/5/2016 as they say it'll take 3 working days to process, was told it'll be processed Monday as their 3 working days are only Monday, Wednesday and Friday. Rang today, Monday, 9/05/16, when it should be done, to be told they have text me saying they need additional information to prove who I am, never received that text. Informed them I can send my birth certificate and a housing letter dated 20/4/16 so in their 3 month period they ask and because it only has Mr. Neary and not my first initial, that isn't good enough. Was told last Friday when i rang though they wouldn't need additional proof of who I am. Refusing to pay and putting more hoops up than a dog show! As for the customer service, I'm sure it's scripted, I've been told the same thing by everyone except one person. Avoid at all costs! I'll make sure I get my money which I won and then I'll never use them again and recommend nobody else does also!