Atlantis Gold Casino owes me $1217 for over 6 weeks

posted on August 12, 2015.

i won $1217 and tried to withdraw it. it has been pending since 6/29/2015. they finally said my name was on another casinos negative database and i should look onto it although they didnt tell m the casino. a credit card was stolen from me several years ago and since i didnt use the card I disputed the charges. Atlantis Gold and their sister casino have taken over $2500 from my bank account

posted on August 16, 2015.

Any update considering your complaint? Thank you.

posted on August 16, 2015.

No, they wont answer chats emails or phone calls

posted on August 18, 2015.

Dear cosmojfm ,

During a routine security check, it was found that your account has been flagged globally on our negative database. We do recommend that you speak to other casinos, you may have accounts with, as one of them has placed you in a negative customer list.

posted on August 18, 2015.

This is the same computer generated response that I talked about earlier. They wont even take the time to review and answer the situation about a credit card stolen from me years earlier. i won the money with no bonuses so they couldn't have any reason to hold back payment. The charges were not even at their casino over 5 years ago and I didnt do them. They won't pay even after they took $2500 wnich they didnt have a problem taking even though they say I am in a negative database. Its just an excuse to rip people off!!!

posted on August 19, 2015.

General Casino Terms and Conditions

Atlantis Gold Casino reserves the right to cancel your account any time without prior notice to you for any reason including, but not limited to, those listed below.
K. If you have been locked out of any related sites within the casino group that Atlantis Gold Casino is part of.
M. In the case of suspected or fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any charge-back or other reversal of a deposits). Casino reserves the right to block a user’s account, reverse any pay-out made and recover any winnings. Casino shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. However, under no circumstances shall the Caisno be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.

Kindly check it with casino that has put you on negative database.