I made my first deposit using Skrill. But money never appeared to my casino account. Before the casino had accepted my id and utility bill, so my account status was ok.
I have sent many complaints to the customer service, but did not get a clear answer (somehow they mentioned technical problems).
Their last answer below:
As we have said the matter has been forwarded to our Payment Department and we will let you know as soon as we know more.
We cant predict any exact time, we are trying to fix the issue as soon as possible.
Your issue has been forwarded to appropriate department, unfortunately you are not able to speak directly to our manager but we will contact you soon as possible when we know more.
If you have questions, you are warmly welcome to contact us again.