Amerio Bet Casino - Denied withdrawal and stalling

Good afternoon.
First of all, we apologize to our valued client for the situation that occurred.
We will definitely carefully consider this issue and draw conclusions so that this does not happen again.
In turn, we inform you that there were problems with withdrawals on our side. These were technical problems on the service provider's side. In this regard, before fixing the problems, we made a manual withdrawal to the player.
To our regret, we did not warn the player in time about the presence of technical problems. Therefore, we fully admit our guilt and responsibility for this.
But we would like to note that the player received his funds in full.
We also consider it necessary to provide an additional individual bonus for the convenience of our player.
We ask the player to contact our support service

Thank you Askgamblers, once the complaint was published they immediately started communicating via email instead of waiting for me to come to chat. I am happy that the issue was resolved and I received the withdrawals. However, I still would like to point out and warn other players of this casino, so they know their money would be stuck for a long time.
The final absurd situation with them was when after long conversation on the chat and different random excuses regarding my withdrawal suddenly the chat member changed and told me I need to upload a selfie with my passport holding it in my right hand and a written phrase on the paper. I understand these things, however, my account was already verified and I had already send a selfie with my passport before and it was verified. And I would understand if I received an email asking for additional documents, this is very rare by the casinos when the account is verified, but it happens, I understand. But not like this, when I am on the chat arguing regarding my withdrawal and the chat members decide they would ask me for additional documents because they cannot answer my previous questions so after that they keep repeating "please send the documents requested and then we can discuss your situation". Super unprofessional.
Once again, thank you Askgamblers. The complaint has been resolved.

Dear player.
Thank you very much for your feedback. And once again we apologize for the inconvenience caused. The situation you described above is incorrect and we will definitely take your comment into account and correct the process.
Yes, we became aware of the problem after posting here. Therefore, measures were taken quickly. That's what this site exists for.
As an apology from us, please accept the bonus. Contact support, they make it.
We hope you accept our apology and give us a second chance.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.