Thank you for your contacting us again.
I tried to call you personally, but I could not reach you by phone.
We understand that this situation might be a little frustrating, but there are legal requirements that must be complied with before any first time withdrawal can be made from our casino.
In your case, due to the unusual set up of your account, we are legally required to see some extra verification more than what would usually be needed to process a first time withdrawal.
I’ve just sent you a private email detailing the exact documents we will require to legally process your first withdrawal as quickly as possible. If you can send me copies of those documents I would be happy to personally guide you through the procedure.
I look forward to hearing from you soon.
The Jackpot Factory Group