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Indio Casino - Almost 2 months waiting a withdrawal

REJECTED
Complaint Info
Disputed casino Indio Casino
Reason Delayed payment
Posted on August 17, 2016

i was win on that casino about 22 of june 800euro and almost 2 months waiting time and after 15-20 live chat calls i receive almost always the same answer i will be escalate this to our finance team or to pit boss and will be inform you....i have send email to all the departments of indio casino pit boss support finance nobody answer and i never take any email only the time i have make the first deposit and the withdraw never again...i dont know what to do i send email to
playtech too maybe can help me i have many photo of chating and from withdraw and from winings...i tired to wait 55days past please help me.
but for promotion and offers they send me 2 emails every day and for my money 55days 0 emails.. is that normal? i have many photo to prove my words if your site need it ask me to send it ...

AskGamblers
Posted on August 20, 2016

Dear @raper12,

Please let us know if there's some update on your issue.

raper12 Greece
Posted on August 20, 2016

nothing change no email no nothing still waiting...no update..

raper12 Greece
Posted on August 23, 2016

update. money come back in to my account after 2months i call live chat and he say we tried to send that ammunt to your account however seems to be unsuccessful..i ask why? .answer...our finance team trying to get this to you it shows it was declined on my end...
they will send to finance team your query in high priority.......

AskGamblers
Posted on November 16, 2017

This complaint has been reopened due to the declared willingness on behalf of Indio Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on November 16, 2017

Dear Despina,

We do hope that you do find this well.

Please note that we would wish for you to confirm that there is currently no outstanding withdrawals due to you due to the case that you've played out the funds and that you do have a 0 balance currently in your account.

We appreciate your feedback in order to get this matter resolved.

Best regards
Mario
Affiliate Program Manager

AskGamblers
Posted on November 16, 2017

AskGamblers Complaints Team has been provided with evidence on behalf management of Indio Casino and we can confirm that player reversed his withdrawal and played them off. While we could understand player's frustration and disappointment of being left to wait for days or months from the aforementioned casino brand to verify his account and process his winnings, it is up to the player to refrain from reversing their winnings. 

Once you played and lost your money it means that there isn’t a valid subject to claim for and therefore this complaint is being rejected.

In a case of a disagreement with our decision, we encourage the player to seek further assistance from the relevant licensing authority directly. 

The case is now officially closed.

AskGamblers
Posted on August 26, 2020

AskGamblers Complaints Team has been provided with evidence on behalf management of Indio Casino and we can confirm that player reversed his withdrawal and played them off. While we could understand player's frustration and disappointment of being left to wait for days or months from the aforementioned casino brand to verify his account and process his winnings, it is up to the player to refrain from reversing their winnings. Once you played and lost your money it means that there isn’t a valid subject to claim for and therefore this complaint is being rejected. In a case of a disagreement with our decision, we encourage the player to seek further assistance from the relevant licensing authority directly. The case is now officially closed

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