i would like to THANKS askgamblers that they gimme the way to find my right!!!
i were registered, in a casino called,""all slots casino":" before 2 days!!yesterday i decide to start playing but first,i ask them to remove any bonus from my account,cause i want to PLAY FREE!!
after 1 day waiting,no reply,no,no no,nothing!I chat again with them n finally they remove any bonus from my account!so,i made my first deposits n totally i bet 275 euros!!ok!!i bet with that money for 2 hours and a half!!!I loose all of that,n i just loggout,as any player!!
TODAY,I JUST TRY TO LOGGIN and the system of ALL SLOTS CASINO doesnot allow me to open my account!!i start live chat,with mr sam n he kindly send a request to their finance department!i wait for some hour but no reply!!!
after i sttart again chat with mr karl!!here is our chat:
- Karl: Hi. This is Karl at Live Chat Support. How can I assist you today?
- Me: hi karl!i would like to speak with sam!
- Me: * S A M
- Karl: I’ll be happy to check that for you. For your security, I’ll first need to confirm your account details. Please can you provide the following information?
- Account Number:
- Full Name:
- Full Address and Post Code:
- Email Address:
- Phone Number:
i give my details!and thats the continue
- Karl: Thank you. Please allow me a few minutes to review your account….
- Karl: Thanks for holding. Sam's in chat with another player at the moment. May I ask if I can help you?
- Me: y e s !
- Me: i wait for AN ANSWER
- Me: ABOU WHYYYYY U LOCK MY ACCOUNT WITH MY PERMISSION!!
- Me: SORRY,WITH NOT MY PERM
- Karl: I can see from your account that it has been locked by the Finance Department. I also see from the account that Sam has already sent a request for information to them. We now need to wait for a reply.
- Me: NO SIR,sorry BUT I CANT WAIT!!!
- Me: I WANT AN IMMEDIATE ANSWER!
- Me: I WANT TO KNOW WHY!
- Me: ITS STRANGE ALL OF THAT!
- Karl: The Finance Department will not give us an immediate answer. They handle all contacts in a chronological order. We are unable to bypass this system
- Me: SIR AS I PAY ""YOU"" IMMEDIATELY,I WANT an immediate answer!!!i dont give the right to lock my accounT!
- Karl: You have an immediate answer form support. We have passed your details onto the Finance Department and you need to wait for an answer from them
- Me: if YOU REAALY WANT to can call them SIR KARL,N ASK THEM TO BE MY REQUEST IN PRIORITY!! thanks for ur understanding and ur cooperation!
- Karl: We have no direct contact number from them. If we called all the time with inquiries, they wouldn't have time to process players withdrawals. All correspondence id=s done through email. This is what we have done with your account and we will wait until we have received their reply.
- Me: i am so SAD THAT I CHOOSE ALL SLOTS CASINO TO BET MY MONEY!
- Karl: Please also read http://www.allslotscasino.com/terms.html section 6'1 of the Terms and Conditions
- Me: SO SAD!!
- Karl: Please read the link that I have just supplied you with
- Me: YES BUT IF THAT EXISTA,I WANT BACK MY DEPOSITS!
- Karl: You will have to wait until the Finance Department have reviewed your account and come back to us with an update
- Me: ok!!!thank you!!but if all that exists,i retell you,that I WILL REQUEST MY MONEY BACK!
- Me: thanks for ur time!
- Me: b y e !
- Karl: B y e
- Me: and you must know that im ready to go in askgamblers
- Me: and make them now about this situation
- Karl: I gave you the link to the Terms & Condition. Its all explained there for you in Section 6:1
- Karl: When you register with the casino your asked before to affirm that you have read and understood the Terms & Conditions.
- Me: yes,BUT THE ONLY THING I DO,IT WERE JUST TO DEPOSIT SIR!!!!
- Me: DO YOU THINK THAT THIS IS STRANGE???
- Me: O M G ! !
- Me: you will make me crazy!
- Karl: Players are required to read the Terms before accepting the casinos services
- Me: stop that joke!!ok???and keep please the tones slow!
- Me: THERE IS NO REASON FOR ALL THAT,THAT HAPPENS NOW!!
- Me: IM NOT OSAMA BIB [email protected]@
- Me: I JUST made some deposits with the amount of 275 euros!
- Me: THATS ALLL!!!
- Karl: Then you need to be patient and wait for the Finance Department to get back to us. May I help you with anything else today?
- Me: I WOULD LIKE TO HAVE OUR CHAT IN MY E-MAIL???
- Me: IS IT POSSIBLE?
- Karl: I'm sure it's possible to copy and paste the chat to your computer
- Me: i would like to be send in my e-mail!!is ther any problem for that?
- Karl: I don't understand what it is your asking. May I ask you to rephrase it for me?
- Me: i would like to send u in my e-mail!our chat!
- Karl: Our support email address is in the casino web firstname.lastname@example.org
- Karl: May I help you with anything else?
- Me: i want to be sended our chat in my e-maiL!
- Karl: I'm sure thats possible. However, the support services are here to provide you with advice and service on what is relevant to the casino and your account. We offer no support services for your personal computer.
- Karl: This chat will be saved to your account with the casino anyway.
- Me: w o w w w w w ! ! ! !
- Karl: With all due respect I have other players waiting for assistance. May I ask if I can help you with anything else today?
- Me: i wait for finance depp answer
- Me: t h n k s
so,they take my first deposits of 275 euros,n now they dont allow me to register again,expose me the article of their casino,numbered as 6,1 that writes:
We may refuse to register you as a player at any or all of the Casinos or elect to de-register, exclude or suspend you as a player from a Casino at any time, for any reason or for no reason whatsoever.
6.2 You acknowledge that we have no obligation whatsoever to provide you with prior notice of our decision to refuse, de-register, exclude or suspend you as a player, nor are we required to furnish you with any reasons for such decisions.
6.3 If we de-register, exclude or suspend you from a Casino, we shall have the unlimited right to:
6.3.1 withhold payment to you of any contested funds, whether such funds are deposits, refunds, bonuses, free monies, Casino credits, payouts or the like;
6.3.2 exclude you from any other Casino that is affiliated with the Jackpot Factory group of casinos;
6.3.3 establish the specific criteria with which you must comply in order to be allowed access to the Casino (and your account, if applicable); and
6.3.4 furnish information about you to law enforcement agencies (if the reason for such termination, de-registration, exclusion or suspension was fraud or some other form of illegal misconduct), collection agencies and/or intra-group casino databases. You hereby irrevocably authorize us to do so in our absolute discretion.
6.4 In the case of suspected or fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment), we reserve the right to block a user's account, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. However, under no circumstances shall we liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.
and im WONDERING why they do all that???if they dont want to play in their casino,its respected!!but please return my bets!!!275 euros!!
ASK GAMBLERS PLEASE HELP ME to find a solution to my problem!!!thanks for ur time and that u have a wonderful site for THE GAMBLERS!!
i wait for ur reply!!! thanks again!