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All Slots Casino - Took my first deposits, and closed my account with no reason!!!!!

Complaint Info
Disputed casino All Slots Casino
Reason Other
Posted on May 16, 2014


i would like to THANKS askgamblers that they gimme the way to find my right!!!

i were registered, in a casino called,""all slots casino":" before 2 days!!yesterday i decide to start playing but first,i ask them to remove any bonus from my account,cause i want to PLAY FREE!!

after 1 day waiting,no reply,no,no no,nothing!I chat again with them n finally they remove any bonus from my account!so,i made my first deposits n totally i bet 275 euros!!ok!!i bet with that money for 2 hours and a half!!!I loose all of that,n i just loggout,as any player!!

TODAY,I JUST TRY TO LOGGIN and the system of ALL SLOTS CASINO doesnot allow me to open my account!!i start live chat,with mr sam n he kindly send a request to their finance department!i wait for some hour but no reply!!!

after i sttart again chat with mr karl!!here is our chat:

  • Karl: Hi. This is Karl at Live Chat Support. How can I assist you today?
  • Me: hi karl!i would like to speak with sam!
  • Me: * S A M
  • Karl: I’ll be happy to check that for you. For your security, I’ll first need to confirm your account details. Please can you provide the following information?
  • Account Number:
  • Full Name:
  • Full Address and Post Code:
  • Email Address:
  • Phone Number:

i give my details!and thats the continue

  • Karl: Thank you. Please allow me a few minutes to review your account….
  • Karl: Thanks for holding. Sam's in chat with another player at the moment. May I ask if I can help you?
  • Me: y e s !
  • Me: i wait for AN ANSWER
  • Karl: I can see from your account that it has been locked by the Finance Department. I also see from the account that Sam has already sent a request for information to them. We now need to wait for a reply.
  • Me: NO SIR,sorry BUT I CANT WAIT!!!
  • Karl: The Finance Department will not give us an immediate answer. They handle all contacts in a chronological order. We are unable to bypass this system
  • Me: SIR AS I PAY ""YOU"" IMMEDIATELY,I WANT an immediate answer!!!i dont give the right to lock my accounT!
  • Karl: You have an immediate answer form support. We have passed your details onto the Finance Department and you need to wait for an answer from them
  • Me: if YOU REAALY WANT to can call them SIR KARL,N ASK THEM TO BE MY REQUEST IN PRIORITY!! thanks for ur understanding and ur cooperation!
  • Karl: We have no direct contact number from them. If we called all the time with inquiries, they wouldn't have time to process players withdrawals. All correspondence id=s done through email. This is what we have done with your account and we will wait until we have received their reply.
  • Karl: Please also read http:/­/ww­w.a­lls­lot­sca­sin­o.c­om/­ter­ms.html section 6'1 of the Terms and Conditions
  • Me: SO SAD!!
  • Karl: Please read the link that I have just supplied you with
  • Karl: You will have to wait until the Finance Department have reviewed your account and come back to us with an update
  • Me: ok!!!thank you!!but if all that exists,i retell you,that I WILL REQUEST MY MONEY BACK!
  • Me: thanks for ur time!
  • Me: b y e !
  • Karl: B y e
  • Me: and you must know that im ready to go in askgamblers
  • Me: and make them now about this situation
  • Karl: I gave you the link to the Terms & Condition. Its all explained there for you in Section 6:1
  • Karl: When you register with the casino your asked before to affirm that you have read and understood the Terms & Conditions.
  • Me: O M G ! !
  • Me: you will make me crazy!
  • Karl: Players are required to read the Terms before accepting the casinos services
  • Me: stop that joke!!ok???and keep please the tones slow!
  • Me: IM NOT OSAMA BIB [email protected]@
  • Me: I JUST made some deposits with the amount of 275 euros!
  • Me: THATS ALLL!!!
  • Karl: Then you need to be patient and wait for the Finance Department to get back to us. May I help you with anything else today?
  • Karl: I'm sure it's possible to copy and paste the chat to your computer
  • Me: i would like to be send in my e-mail!!is ther any problem for that?
  • Karl: I don't understand what it is your asking. May I ask you to rephrase it for me?
  • Me: i would like to send u in my e-mail!our chat!
  • Karl: Our support email address is in the casino web site.s­upp­ort­@al­lsl­ots­cas­ino.com
  • Karl: May I help you with anything else?
  • Me: i want to be sended our chat in my e-maiL!
  • Karl: I'm sure thats possible. However, the support services are here to provide you with advice and service on what is relevant to the casino and your account. We offer no support services for your personal computer.
  • Karl: This chat will be saved to your account with the casino anyway.
  • Me: w o w w w w w ! ! ! !
  • Karl: With all due respect I have other players waiting for assistance. May I ask if I can help you with anything else today?
  • Me: i wait for finance depp answer
  • Me: t h n k s

so,they take my first deposits of 275 euros,n now they dont allow me to register again,expose me the article of their casino,numbered as 6,1 that writes:

We may refuse to register you as a player at any or all of the Casinos or elect to de-register, exclude or suspend you as a player from a Casino at any time, for any reason or for no reason whatsoever.

6.2 You acknowledge that we have no obligation whatsoever to provide you with prior notice of our decision to refuse, de-register, exclude or suspend you as a player, nor are we required to furnish you with any reasons for such decisions.

6.3 If we de-register, exclude or suspend you from a Casino, we shall have the unlimited right to:

6.3.1 withhold payment to you of any contested funds, whether such funds are deposits, refunds, bonuses, free monies, Casino credits, payouts or the like;

6.3.2 exclude you from any other Casino that is affiliated with the Jackpot Factory group of casinos;

6.3.3 establish the specific criteria with which you must comply in order to be allowed access to the Casino (and your account, if applicable); and

6.3.4 furnish information about you to law enforcement agencies (if the reason for such termination, de-registration, exclusion or suspension was fraud or some other form of illegal misconduct), collection agencies and/or intra-group casino databases. You hereby irrevocably authorize us to do so in our absolute discretion.

6.4 In the case of suspected or fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment), we reserve the right to block a user's account, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. However, under no circumstances shall we liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.

and im WONDERING why they do all that???if they dont want to play in their casino,its respected!!but please return my bets!!!275 euros!!

ASK GAMBLERS PLEASE HELP ME to find a solution to my problem!!!thanks for ur time and that u have a wonderful site for THE GAMBLERS!!

i wait for ur reply!!! thanks again!

Posted on January 16, 2013


I'm pretty sure you will have a clear explanaion, but you will need to wait till the financial department gets back to you: there is no other way, and keep on chatting with the operators won't help: give them some time, and 100% they will get back to you via email...

Let me know how that end eventually



Posted on January 16, 2013


dear Roberto thanks for ur time to reply to my complaint!!

if ALL SLOTS CASINO were well informed and suitable for every player,you must have send me an e-mail first,before closing my account!!!i would reaaly appreciate it! i am a yeras player at online casinos,and once there were no answer from my side,then you had the opportunity to lock my account!!

kindly note,that if you wanted to send some documents to approve my account,you should have sent me an e-mail before,to inform me,and not let me chat again n again,and make all that situation and close my account before i has been informed!!!!there is no reason from my side to be nor anxious or non patient!! i have never been informed that i should have send documents to you!!you DECIDE and close!!BUT PLEASE FEEL FREE to take and our opinion!!cause players are THESE PEOPLE that make casinos TO WORK!!

as far as it concerns my continuing communication with live chat,Im really really sorry that i was disturb the PEOPLE THERE!!but i think thIS the reason why they are on live chat!!!they are there for ""US""!! for the players! also i were feeling so sad that i had accept that behaviour!!

if you had any further requirement please let me know

THANKS MR ROBERTO for ur time and for ur kiddness!!

kind regards,

spyridwn < surname removed >!

Posted on January 16, 2013

ok, let me know the end of the whole thing, when it is finished

Posted on January 16, 2013

firstly i would like to thanks one more time ''ASKGAMBLERS"" that made this website for gamblers,to njoy our gambling!!!!

secondly i will be directed to the issue of writing this complaint!Before 3 hours and thanks to ASKGAMBLERS,after i spoke with VICTOR of live CHAT of ALL SLOTS CASINO,and also after my PERSONAL wish,i receive an e-mail,signed by ""support team,n not from finance department as i was waiting 2 DAYS FOR!!all that can be proofed,cause i speak with mr VICTOR IN LIVE CHAT,and the same person sign the e-mail that was sended to me.WOWWWW!!...IT was so simple finally to answer me the support team and they force me to chat,again and chat again n again n again!cause as one of the customer of live chat refers me that they cant be in contct,with finance dep. directly!!But after my problem published,they manage to be in touch with the finance department,during my LIVE CHAT with MR VICTOR­!!!­!Ha­hah­aha­!!!As a result they knew that my account closed due to their need to approve my account!But propably its their intention to make people be all the time anxious!nevermind!!

As i refer in my previous words,i receive an e-mail that it was refered to approve my account with some documents!it must be refered,that in all my playing years i have never been locked out from my account,due to something i have never informed before!for mr roberto,all that issue propably is not so IMPORTANT,but for us,the players,is an important thing to be respected of the people-casinos,that we spend our money!

In addition,it must be refered that and of course i will never ""send them my personal documents cause finally i dont trust them!!I cant trust a casino that close and open accounts AUTOMATICALY without the appropriate informations to be must given!I am imagining of winning one time in that all slots casino,and suddenly they will decide to close my account cause their personal decision!!OH MY GOD!!!ALL THAT issue that happens in that casino is a message for every player,that we must be SO carefull choosing online casino!!i feel so embarassed that i choose '''''all slots casino''' to njoy my time!!!i feel so sorry writing all that but its my PERSONAL LEARNING! I just did it!

SO people take care and be so carefully with that online casino!

FINALLY,i would like to send a message to mr ROBERTO!!!'''when you want mr roberto all the casino players to be well informed,please dont be hurry to close an issue,THAT is so important for the casino players!'''You supposed to be near PLAYERS n NOT OPPOSITE!!

thanks again ""askgamblers'' for their work at this site!!!

kind regards

spyridwn < surname removed >

Posted on January 16, 2013

please, let's wait till the support answers you , and let's see the outcome

Posted on January 16, 2013

for what should i wait???support???and who signs ur sayings please?

Posted on January 17, 2013

I work for All Slots Casino, but not in the support: please wait till they get back to you, and let me know when they do it by replying to this message...

Posted on January 17, 2013

no answer yet!!!­not­hin­ggg­ggg­!!!­finance departnent keeps his way with no response!!

i would also like to add,an evidence of another casino that i play,i will not name that casino,which ONE CASINO,due to my bad connection of internet,lock my account and send me an E-MAIL immediately,and DONT MAKE me wait to chat n chat n chat n chat!!WHEN MY ACCOUNT LOCKED i have an immediate notification!!that means that this casino RESPECTS ME!!

this APPROVES THAT FINALLY,there are not so many casinos that respect the players!!!if ALL SLOTS CASINO RESPECT THE PLAYERS,SHOULD HAVE SEND ME AN E-MAIL to inform me before all that situation!!!

this is the e-mail that i receive from the other casino:


The Customer Loyalty Team has locked your account(s) after conducting a routine screening. This exclusion could be due to a number of reasons.

Should you however wish to query this decision or to establish the reasons for exclusion, you may contact the Risk Management team by sending an email to: XXXXXXXXXXXXXX

We are endlessly striving to better our service. If there is anything more we can do for you, or if we could improve your experience, please do not hesitate to let us know. We are always here for you - 24 hours a day, 7 days a week, 365 days a year.

Thank you and kind regards,

as a conclusion,thats an evidence MR and MRS,to approve how should THE CASINOS support must work!!!!

Posted on January 17, 2013

can you please reply to this only when you will receive notification from the support? i'm getting lost from all the messages...and we keep on repeating the same thing: you need to wait till the support answers, that's all you can do for now: they will reply you 100%

Posted on January 17, 2013

thanks for ur reply DEAR!!

but please let my opinion to be sound!!!noone could avoid me,from expose my opinion!!!cause i respect anyone!!but noone respects me!!!! ok,i will wait!!

 thanks for ur answer!!



Posted on January 18, 2013

no ANSWER,NO answer,NO ANSWER!!!is anybody there????it seems that not!!

Posted on January 18, 2013

ask gamblers team,please help me to take my fisrt 275 euros deposited,in that FRAUD casino,and after to close my account there!!!they dont have any intention to ANSWER ME!!!so BAD CASINON FINALLY!!!

Posted on January 19, 2013

that's the e-mail that i received before 1 hour from ""all slots casino""-""jackpot factory casino""!!! please read carefully!!! i am gambling addicted person,and they allow me to make deposits,and after they took my 275 euros deposits,andthey close my account! is that the ""fair casino"" that supports fair gambling in addicted persons????


"""Dear Spyridwn,

After reviewing your account and our database, the management found that you reported a gambling problem on Feb. 2012 with another operator and that is why your account is closed. Please reply to this email with written consent that you do not have a gambling problem anymore should you wish to reopen.

Have a good day.

Best Regards,


All Slots Casino Customer Service

A Jackpot Factory Casino



'''my account


Spyros < surname removed >


suppor­[email protected]­lls­lot­sca­sin­o.com

thanks for ur reply!!

as you were report that i had a gambling problem you should not to allow me to make no deposit to ur casino!because i was playing in my first deposits for 3 hours!!!

yes,i had a gambling problem and i continue to have that problem,but its so bad, not to respect ur fair gambling to the addicted people!!!and not to take my money and after to close my account!! for that ''i want my 275 euros back"",my first deposited money,as it could be the most fair!!!i mean fair,as a conclusion of the fair gambling that you support!its so silly all that issue,to be continued,in different ways!cause in other casinos that i try to register,they dont allow me to make no deposits,anf if it happened,they return my money back!!

thanks for ur respect!!

spyridwn < surname removed >!

is there any result­???­???­???­???­???­???????

Posted on January 20, 2013

The issue is now clear: as soon as you report a gambling issue, and as soon as we figure out that you may have a gambling problem, we decide to close your account permanently and we try to help you in fixing your problems, but what we can do is limited: we cannot stop you from gambling in other casinos, but what we can do is to make sure you do not gamble with us anymore...and that's exactly what we did

The process of closing the account is not instant, but at least we made sure you won't lose any more money with us

I consider the issue closed, my strong reccomendation is to forget about gambing and search for help for example here: http:/­/ww­w.g­amb­ler­san­ony­mou­s.o­rg/ga/

hope you will do that



Posted on January 20, 2013

of course and the issue is no closed mr!!!!!!the issue will close only if i will take my money deposited back!!cause 1 reason!!you should have not allow any deposits of me,due to my gambling problem!!cause ur system had detected that!!!its a lil hard to avoid gimme back my deposited money sir!!cause you had to not allow me to play my money,and after to decide to close my acccount!things is so simple!!you know very weel how does the casino industry works!!as for example in roxy palace that i try to play,i play 150 euros,and they gimme them back,due to they report that i had that gambling problem!i have and some approves for that,if you are intrested in!!!its not """"""­""f­air­"""­"""""" from ur side to avoid all that!!and you will not!!i will place my complaints all over to learn the people how does ""all jackpot factory casinos work!!its time sir,to understand the clear rules of fair gambling!~~~~not allowed deposits for anyone that suffer from gambling addiction!!!its clear!!!and finally kindly note that you must be more sensitive with gambling problem!its not only to close accounts,but also to be fair with the players!players have rights!not only the """bank"""" of casino have rights!!!

 players made the casinos to be rich!!! thank you!

i wait for ur e-mail,to send you my bank account details!!

Posted on January 20, 2013

if you think mr roberto that you cannot give me ur support,ecogra will be my next step!

Posted on January 23, 2013

Please follow my advice and contact Gamblers Anonymous: they can help you dealing with us and with any other casino issue you may have...this is not the right place...

Posted on January 23, 2013

noone in that world could advise me,in my personal life,what should i do!!!you ought to refund my money as soon as possible,and leave in my personal life to do what i want!!you are not a fair casino,and that is beiing approved day by day!!!!feel free to contact with me immediately to refund my ""robbed money of you""".....i will not deal with noone!!!thats the last choice!



Posted on January 28, 2013

any answer here?????

Posted on January 30, 2013

 According to eCOGRA guidelines, this case is about gambling addiction, so we can't do anything about it!

Complaint solved!

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