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Planet 7 Casino - After months of waiting for my check, it turned to be a fraudulent one!

REJECTED
Complaint Info
Disputed casino Planet 7 Casino
Reason Declined payment
Amount $ 1600
Posted on June 11, 2018

So where do I begin...... I won a nice sum of money. $1600 to be exact, and I was the most patient person in the world with planet 7 casino, considering I requested the winnings in October of last year!! I finally got my check in March of this year 2018, and was so excited to prove all of my family and co-workers wrong. They all said I’d never get it and all that stuff! So, when I finally get it, I’m showing it off and of course everyone now wanted to get on this Casino and play! Well, my problem was when I went to get the money. I followed all of the directions on how to get the check deposited with no problems. It was a check that said it was from a bank in Canada, but I had no worries, people get paid from people in Canada everyday! They told me my funds would take the average waiting time (up to 10 business days) to see them in my account. All the normal stuff, right. Well, I get a call a few days later and it’s my bank saying that account in Canada was a fraudulent account. I also had to answer a million questions about who I got the check from and what they were buying/paying me for. I made up everything to assure them it wasn’t a fraudulent check. I went ahead and just asked them to send me the check back. In the meantime, I contacted Planet 7 to let them know what was going on. I was told I needed a letter from my bank as to why they wouldn’t take the check and a picture of the check voided out. Weeks and weeks past and no check, so I called my bank to ask where it was. The fraud department at the bank got on the phone and told me the check was destroyed and they would not write any letter because I was lucky to not be going to jail! ***! So now I’m like, great! If the casino wouldn’t have sent me a bogus check, none of this would be happening! I have waited long enough for my money. How much longer is this dilemma going to set me back now!

Posted on June 13, 2018

Hi Becky--.

I've been looking into your issue and I know one of our Payments Managers has been in touch with you regarding this.

I've never heard of a bank refusing to issue a letter and/or a copy of the voided check and I've been doing resolutions for the better part of a decade. Rarely (but it does happen), we may have an issue with a processor being shut down, which will affect a check from being negotiated, however, in your case, this has not occurred.

Without receiving some sort of letter from your bank, the only thing we would be able to do is to issue a stop payment on the check and re-issue the payment either via Bitcoin or wire. If we re-issue the payment as a wire, it would have to be issued to a different bank other than the one you've deposited the check through. Further, there will be a $250 stop payment fee, which is imposed by the processor--this is not imposed by the casino.

I would suggest speaking with your bank manager to request a letter. If you're still unable to receive one, please let me know how to proceed.

All the best,

Tawni

AskGamblers
Posted on June 16, 2018

Dear @becky11279,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.


Thank you for your cooperation.

AskGamblers
Posted on June 19, 2018

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

AskGamblers
Posted on August 26, 2020

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably. The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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