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Always Cool Casino - Withdrawal still pending after more than 2 months

posted on May 28, 2015.

I have a withdrawal's request pending since 10th December. After redeeming a bónus and wagered it tottally I got winnings of $802,76 wich I requested to withdrawal. The Accoun ting Department requested documents which I semnt immediately, but the delay began. After 3 weeks I emailed Management of the Casino to direct Accounting to pay and describing the proccess until now. I made it twice but they forwarded them to Accounting manager for review and advise. But till today got no decision.
Hereby I attach the email I sent to the Management Department.
Hoping you can help solve issue, which I think is jus a delay but , anyway, na unjustificable delay, I'm asking for your help on this matter.
With my best compliments,

Rui Sottomaor

posted on February 18, 2015.

Here I attach the email I received today from the casino.
I think is another delay
Rui Sottomayor

posted on February 20, 2015.

What is your AC username please, I will look into this.

posted on February 23, 2015.

still no development on this subject

posted on February 25, 2015.

Can you write to them to know development of this issue. I'll do that tomorrow if I don't get any news meanwhile.

posted on February 26, 2015.

I sent an email to the casino which I forwarded to you (request 7816). Hope they will answer

posted on March 4, 2015.

This case has been reopened upon player’s request and we would like to give it one last chance for a successful resolution.

posted on March 5, 2015.

they say they are refunding my credit cards with $280, and after that will credit my Neteller account for the remaining $497,75.
But I still didn't see anything.

posted on March 6, 2015.

They promised to refund my credit cards with $280, but only did it with $113 til now. I need more $166 in credit cards and 497,75 on my Neteller account.

posted on March 10, 2015.

They paid $148 of $280 by refunded my credit cards and promised the remaining $480 to my Neteller account on the next days.
So don't close the subject yet. May be a happy end after all.
I'll be in touch when they pay the rest.

posted on March 13, 2015.

I sent you na email with a chat transcript with the casino. They continue to say the payment will finish on the next days, but I don't know they are sincere. Let's wait to next week.

posted on March 17, 2015.

Please reopen till the end of the week.
they promised to pay this week-

posted on March 21, 2015.

Dear Sirs,

On your last update of this ticket, on the 4th March, you told me that you would proceed with the remaining $497,75 to my -Neteller account, when you had confirmation the refunds of my credit cards were done, and you asked for my account number on Neteller and associated email, which I sent you on the 5th.
On the 7th and 9th March I confirmed you the refunds were received, although with huge fees. Since then, I've been waiting you honor what you said by paying the remaining balance to the Neteller account I sent you .

But 11 days passed and you didn´t do anything or even told me anything about your promise.

I told the sites with complaints about this that you would pay all ,but, as seen, I was wrong. I wouldn't like to write them now and say that you lied to me.

So please, proceed with the promised payment or tell me , once and for all, what's your intention : pay and when, or not pay at all.

posted on May 28, 2015.

Good Evening,

Please note, as promised, I have paid your account. Please check your
Neteller account now.

posted on May 28, 2015.

Dear Sirs,

Finally you can close my complain. But close it with a SMILE!!! BEcause they paid everything today, after 6 monts.

Always Cool Casino complaints

  • 33 of 54 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 719 USD avg amount

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