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Slot Madness Casino - Account verification and payment issues

RESOLVED
Complaint Info
Disputed casino Slot Madness Casino
Reason Delayed payment
Bluemango South Africa Message
Posted on May 10, 2016

I requested a withdraw around 01/04/2016. Even though I have already submitted all required documents, my withdraw was not approved. I submitted all the required documents again and requested the withdraw accordingly. Once again Slot Madness claim they did not receive the docs.


So on 16/04/2016, while staying in contact via live chat, I sent the docs to a new email address they provided. After about the 4th attempt they finally got the docs (I have emails with all the dates that I sent the verification docs).

Some of the email addresses of this casino, as provided on their website and via live chat, does not seem to be in working order.

Because of this delay as described above I requested on numerous occations that they do anything in their power to speed this matter up.

Yet, up untill the time of writing I haven't had any response from their payment/withdraw department.

I did however speak to a lady via live chat that gave me a much different timeline that any other person there (also much diggerent from the terms on their website).

I submit that it is not fair practice from the casino to take more or less 40 days from the time of my first request, and still not honour the withdraw.

Posted on May 13, 2016

Hi Bluemango--

I'm sorry for the delay in responding to your issue.

I've looked at the notes on your account and I can see that this payment was already made to your Neteller account, earlier this week. Please check your account--you should see the payment is there. ;-)

All the best,

Tawni

AskGamblers
Posted on May 16, 2016

Dear @Bluemango,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

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