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Chance Hill Casino - Account locked and funds confiscated without justification

Complaint Info
Disputed casino Chance Hill Casino
Reason Bonus abuse
Amount £ 328
Inactive user
Posted on January 13, 2017

I have signed up to chance hill casino on 29th december 2016 and recieved there 100% sign up bonus when making my first deposit of £100. After recieving my bonus funds of £100 i followed the terms and conditions and selected a slot which was not on the excluded list, I played through my balance and the wagering which was required for the bonus playing jurassic park all at the same £3 stake per spin. Upon completing my wagering I then made a withdrawal for the sum of £328, which they again charged me £2.50 transaction fee after they charged me the same for my deposit. The next day i received a email saying my withdrawal had been cancelled, and to email support or contact live chat. So i tried logging in to my account but it had been locked.after contacting live chat they told me to contact them via email which I did. when i received a email back they told me it was due to bonus abuse that my account had been locked. I went on to ask them to explain how they had come to this conclusion, to which i simply received a email back saying that was there final decision. Upon emailing them again for a full explanation on the stating of bonus abuse on my account after i played my funds on a game which was not on the excluded list I did not receive a reply. And i am still

Posted on January 16, 2017

Dear All,

There's a reason to believe there was bonus abuse. We will send more information via email.

Best Regards

Inactive user
Posted on January 16, 2017

Firstly can I ask why you start your reply dear all when I am Daniel Huby and not all?
Please can you define the bonus abuse as I have signed up and played the slots with in the rules of the bonus and specific wagering rules!

Posted on January 18, 2017

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf Chance Hill Casino management that player violated their Terms&Conditions #11.1 and #11.2 and more specifically, committed an activity which could and shall be potentially considered as fraudulent.

11.1 The following activities are not allowed and constitute a material breach of the Terms:
Colluding with third parties;
Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as ‘bots’); or the exploitation of an ‘error’;

11.2 We will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant

Bonus abuse.
* Chance Hill management reserves the right to void any bonuses and/or winnings obtained by fraudulent behaviour.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and/ or not using it in a good faith. Based on the above AskGamblers Complaints Team decided to reject the case and suspend player's further access to AGCCS.

Chance Hill Casino Complaints

  • 5 of 8 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 4,577 USD avg amount

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