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888 Casino - Account closed and payment denied after hitting a random jackpot

REJECTED
Complaint Info
Disputed casino 888 Casino
Reason Declined payment
Posted on May 8, 2015

I won a Random Jackpot on the game Superman and played after for a few days and then I gets a email asking me to clearly identify myself with I done and then once I was finished with that they says that my account will remain closed because I took advantage of the welcome bonus but I didnt and they denied me of my winnings and I know others which this happened to and they got all there money in there accounts except the welcome bonus which is ok with me, my accounts name is lovers98

Posted on May 10, 2015

Hi fb_102­053­183­861­71831,
We can't locate an account under the username “lover98” nor “lovers98”,
Can you please provide your correct account details?
Thanks,
888casino team.

AskGamblers
Posted on May 13, 2015

We consider this complaint rejected. Player didn't provide correct account details.

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