After i registered at betfair casino it came to a significant win for me. I played for over 2.000 EUR on this casino and just made a wish for a withdrawal of 4.250 EUR. The KYC was completed just after registering. And small withdrawals since then worked perfect.
As i wanted to log in today after i asked for the stated withdrawal just hours ago i saw that my account was disabled. I did not receive any information so far.
So i contacted the customer support and they stated that they need additional documents. A picture of me holding my credit card in this case.
The point is that i am willing to provide any information needed and already sent an email with the asked documents. What i cannot understand is that betfair closes an account for this purpose. It feels horrible when you make a win and it seems like no information follows and you just loose your winnings.
So now it is waiting for them to respond and transfer the money as asked for in the withdrawal.