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Begado casino - "90 day account review" process

RESOLVED
Complaint Info
Disputed casino Begado Casino
Reason Delayed payment
Amount $ 250
tatziki Australia Message
Posted on August 19, 2014

upon clearing the max payout possible ($250) from a $50 NDP... i proceeded to make the required $21 deposit and lodge all required paperwork accordingly.

I was then sent this fantastically vague email once a withdrawal was requested for said funds -

"Dear Chris,

I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.

This process might take up to 90 business days.

As soon as we have any updates regarding your account we will inform you via email.

We are sorry for the inconvenience.

Sincerely,

Benjamin Collins
Finance Department"


Now this was received over 40 days ago... since then i have spoken to 5 different staff over live chat and also sent off 3 emails questioning the reason for the above process to 'senior management' and the all=powerfull 'finance department'.

Despite the prolonged timeframe, I am still yet to get any sort of information out of anyone as to why this is happening (other than the stock standard 'i do not have access to that information' from the live chat staff)

This has been a completely ridiculous and frustrating exercise to date and i think that the lack of communication and information STILL YET TO BE provided to me is an absolute joke.

Posted on August 20, 2014

Hi Tatziki,


since this procedure involves security checks on your account with our fraud department, I wont be able to check.

Please follow up with your account manager.

Best regards,

tatziki Australia Message
Posted on August 23, 2014

Who is my account manager then? No one that I have emailed has written back and no one on the live chat has any authority.

Posted on August 24, 2014

Hi Tatziki,


If you go to live chat and request for an account manager to assist you probably you will be directed to the person in charge.

Best regards,

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