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888 Casino - Live casino roulette wont pay my winnings

Complaint Info
Disputed casino 888 Casino
Reason Software glitch
HoofHearted United Kingdom Message
Posted on October 3, 2015

Recently I went back for some stupid reason after being burnt before for several hundred pounds, to 888 Live casino roulette, whereby I placed a bet, the bet was accepted, shows on the game history and showed the winning number but then their game froze and when returning not only did I not have my winnings yet they even took the money I placed for the bet away!

You will often find their support will say “Our game log server logs, do not show a bet was place” so jog on whilst we laugh all the way to the bank with your money.

The thing is, after being badly burnt before (yes I should know not to go back to a scamming, useless company) I thought taking screen prints of my game history/ game server log, the bet being placed and accepted would cover for such events……

Well…. No! they keep saying the same thing as their only response “ our game server doesn’t show a bet placed and there was an error in a transmission” which isn’t my fault, I’m on the highest bandwidth possible with fibre optics, pc is always kept up to date but yet a company who makes a million per day can’t afford to at least give me my bet that I placed let alone what I should of won.

If I were you, take your money and go to a real casino or somewhere else online but don’t trust them!

Bad enough as it is, the games are geared for the casino to win let alone when you win they still take your money.

Posted on October 3, 2015

Dear @HoofHearted,

Any update regarding your complaint? Thank you.

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