Last night my account got re-verified and I requested to withdraw my winnings. Just now I have received an email stating that my winnings have been sent back to my bank roll. I am oblivious as to why? I have not had any reasoning behind this and I also sent in a screenshot of the card I used to deposit. As it is a virtual card there is only a front but it has all the information they need on it.
I am not sure as to why they have reversed my withdrawal as my account got verified last night?
I have attached the two emails they have sent the one from last night 21/10/19 and the other one regarding my withdrawal which was this afternoon.