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7 Spins Casino - Account closed and deposit confiscated

RESOLVED
Posted on March 16, 2017

I recently deposit 100 euro on 7spins Casino and apply fopr they promotion of first deposit, which I found rather interesting sing you could basically lose no money with 100 % cashback. The bonus was added to my account, I played a little and then decied to withdraw the money.
I ask on the chat and they told me to sent all the necessary documentation (personal ID, neteller screehoot,proof of residence) to securety department. Documentation was sent
and after a few hours i got an email confirmation from the securety department everything was in order and I could withdraw, as i did.
Today with my huge surprise i tried to login in all the casinos and my accounts were closed, I tried to get in contact with them and after a day I got this email:

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Hello ....,

Thank you for contacting us!
We would like to inform you that after reviewing your account and based upon findings along with the violation of our house rules, we had no choice but to disable your profile.
Furthermore, we would like to point out that this event has no connection with your gaming activity, logins or your winnings but rather due to the conflict between your account and our house-rules.

Have a good day. "


------

Which is rather vague answer. I inquire them about what the violation was, but so far no reply.
This casino together with other 3 that belong to the same company are holfin a total of 614 euro, which is the money I deposit
and i required back.

As a personal note, i would likt to stress that I have active accounts from years as i continue to play with top casinos groups, 888, Betfair, Paddypower, Betsons, Willimhill, Bet365, Bitzstar, Casino Estrella and so many many other, i think i have joined almost 100 casino and I never, never had a problem with any of them.
Keep in mind they have the same informations you have received about me, ID, billings, and neteller account. I am willing to share all those info with you and also to ask a note to this reputable casino about my profile as player for years!!!

Best Regards,

Andrea

Posted on March 18, 2017

Hello,

Thank you for your message.

The account has been closed since customer was detected using network sharing device/proxy service. Thus, we had no choice but to issue preemptive refunds and close the account in order to avoid any sort of fraudulent behavior.

As mentioned in our terms and conditions: "3.7. You are and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices in connection with for Your participation in any of the Games. 7Spins Casino hereby reserves the right to invalidate or close Your Member Account or invalidate or terminate Your participation in a Game in the event of such behaviour."

Best regards,
The 7 Spins Casino Team.

AskGamblers
Posted on March 22, 2017

Dear 7 Spins Casino,

Please provide evidence that player breached casino's terms and committed a fraud. Aforementioned evidence please send directly to the AskGamblers Complaint Team at suppor­­[email protected]­a­s­kg­­amb­­le­r­s.com. Thank you in advance.

Posted on March 22, 2017

Dear Askgamblers, i have received a total refund for my deposit.
I consider the complaints close.
Thanks again for the help.

AskGamblers
Posted on March 22, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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