I recently deposit 100 euro on 7spins Casino and apply fopr they promotion of first deposit, which I found rather interesting sing you could basically lose no money with 100 % cashback. The bonus was added to my account, I played a little and then decied to withdraw the money.
I ask on the chat and they told me to sent all the necessary documentation (personal ID, neteller screehoot,proof of residence) to securety department. Documentation was sent
and after a few hours i got an email confirmation from the securety department everything was in order and I could withdraw, as i did.
Today with my huge surprise i tried to login in all the casinos and my accounts were closed, I tried to get in contact with them and after a day I got this email:
Thank you for contacting us!
We would like to inform you that after reviewing your account and based upon findings along with the violation of our house rules, we had no choice but to disable your profile.
Furthermore, we would like to point out that this event has no connection with your gaming activity, logins or your winnings but rather due to the conflict between your account and our house-rules.
Have a good day. "
Which is rather vague answer. I inquire them about what the violation was, but so far no reply.
This casino together with other 3 that belong to the same company are holfin a total of 614 euro, which is the money I deposit
and i required back.
As a personal note, i would likt to stress that I have active accounts from years as i continue to play with top casinos groups, 888, Betfair, Paddypower, Betsons, Willimhill, Bet365, Bitzstar, Casino Estrella and so many many other, i think i have joined almost 100 casino and I never, never had a problem with any of them.
Keep in mind they have the same informations you have received about me, ID, billings, and neteller account. I am willing to share all those info with you and also to ask a note to this reputable casino about my profile as player for years!!!