Hello I would like to mention that the above casino are making life and everyone elses life a complete misery by there overzealous verification requests. Notarised ID is a very costly and time consuming task and as I have read on various other complaint about this group of casinos (ie winner, casino del rio etc.) they seem to be not getting NI in the post to their registered address in the philipinnes even after the items have been tracked ! what more can the customer do ??? I have got my item tracked to the philipinnes a month ago and it arrived in the philipinnes over a MONTH ago but the casino have not received it. but it is the sheer lack of customer service on 7regal casino that bothers me....I asked them to contact the local post office to see where the parcel is but they tell me they will not do just for one parcel !!! great customer service guys !! then after I told them I had no faith in them getting the NI again if sent, I then suggested I scan the original notarised docs over in an email and they could contact the solicitor who would confirm it was me in person that was present before him when the docs were notarised...but again NO they would accomodate that !!! It just seems like a clear delaying tactic not too pay their customers so I DEMAND they accept the NI via email as I will not be paying in excess of 150gbp to get my ID notarised plus the 20gbp tracked shipping charge.
If I had not read such negative feedback from other mediation forums regarding this group and peoples ID not being delivered I would not have hesitated to send again but there is just too many instances with other players experiencing the same problem as me.
All I ask is for 7Regal to be a bit more accomodating and understanding with this subject as at the moment they could care less about the customer it feels.
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