Complaint #1 7Kasino

7Kasino doesn`t pay my winnings

By rekozhor

12 years ago

Message on forum

Hello! On January, 17 I opened an account in 7kasino and got 10 eur as no deposit bonus offer. After I did a deposit 20 EUR and than meeted the wagering requirements (wagered all my bonus amount) . On January, 18 I requested withdrawal of a 231 euro. Since to no information from 7kasino. On my emails does not answer, live - chat does not work ...complete silense. I think that they do not want to pay my winning simply...

Disputed Casino 7Kasino

Reason Delayed payment

Discussion

rekozhor

12 years ago

No emails from 7kasino , livechat doesnt work again (how I think doesnt work for me only). Account is blocked. So I can say that 7kasino is rogues!!!

rekozhor

12 years ago

Yes!!! Today live-chat is work!!! But no reason for happy! Please, will look my correspondence in live-chat:

You are now chatting with 'jennifer'

jennifer: hi how may i help you

Aliaksandr Huchko: Hello

Aliaksandr Huchko: my username is rekozhor

jennifer: Ok moment please

jennifer: iam checking

jennifer: Ok

jennifer: i see you

jennifer: ask for withdrawal

Aliaksandr Huchko: yes

jennifer: the problem is that you play with the bonus and Roulette and slots

jennifer: and this is forbidden

jennifer: the bonus is only for slots machine

Aliaksandr Huchko: but I wagered in slots

jennifer: Yes but you played with roulette also

jennifer: and this is prohibited

Aliaksandr Huchko: I played in roulette a small time

Aliaksandr Huchko: I wagered in slots my bonus

jennifer: Doesnot matter

jennifer: no no

jennifer: you cant play with the bonus and slots and roulette

jennifer: the bonus is for slots only

jennifer: !!

Aliaksandr Huchko: i dont know about

jennifer: So now you know

jennifer: and please make me favor

jennifer: stop thinking that we are casino of fake

jennifer: or casino that dont pay our players !!!

Aliaksandr Huchko: I requsted withdrawal on 18,January!!!

Aliaksandr Huchko: no answer via email....live-chat doesn`t work

Aliaksandr Huchko: Whats I must think????

jennifer: sir

jennifer: we take time to answer

jennifer: but i guess that yes we sent you email

jennifer: already

jennifer: maybe you didnt got it

Aliaksandr Huchko: I didn`t get your email

Aliaksandr Huchko: where are can find this information in your Terms?

Aliaksandr Huchko: that I cannot play in a roulette

Aliaksandr Huchko: when I have a bonus?

Aliaksandr Huchko: are you here?

Aliaksandr Huchko: Hello?????

Aliaksandr Huchko: are you there?

Aliaksandr Huchko: I will show our correspondence on the web-site askgamblers.com

Aliaksandr Huchko: if you dont answer me now!!!

Aliaksandr Huchko: Today 28 January already! And I dont have no money and no information about my money!!!

jennifer: you have info

jennifer: will resend you email

jennifer: ok ?

Aliaksandr Huchko: OK

Aliaksandr Huchko: and I want see in Terms and conditions that I cannot play in Roulette when I have a bonus!

Aliaksandr Huchko: and that I cannot wagered my bonus after playing in a Roulette

Aliaksandr Huchko: Ok?

Aliaksandr Huchko: I made screen shot your Terms and Conditions now

jennifer: w ewill show you

jennifer: i have other players to take sorry

jennifer: have nice day

Aliaksandr Huchko: ok bye

----------------------------------------------------------------------------------------------------------------------

After .... I see that my account was block.... :-(

7Kasino Complaint Stats

Resolved 1 / 6

Avg. Amount $196

Avg. Complaint Duration 8 days

Avg. Response Time 4 days

7Kasino Complaints

See all complaints for this casino

Delaying payment and not allowing access to account

I have had an account for about 6 months, I've made deposits, verified my account, made withdrawals. I made some deposits two weeks agowith 50% cash back insurance, since then I win around £600 from the cash back, withdrew it on Sunday, it stayed pending and now my password isn't working and when I try to reset it I don't get an email. No reply from their help or email either.

Unresolved

£600

Non response, no emails & no information at all!

i have taken the non deposit bonus of just $25 and successfully play and win up $236. Thereafter, the system disallowed me to continue playing without any information given. I have tried several times to email or try to live chat but it seems that all their system is offline or available all the times. Thus, I have no idea if the 7Kasino still exist or it is just merely an internet casino scam. Therefore, I hope you may help me on this. Thanks so much..

Resolved

$236

7Kasino does not process my withdrawal and does not respond

Late December 2013 I deposited money on 7Kasino.com and got a 50% cashback. After requesting for this € 250,- cashback Febrary 5th 2014 I got no reaction. After another mail asking them again on February 8th again no response.
February 13th I checked my account and did see my € 250 cashback on my real money account. When opting for withdrawal I got this message: "In order to request a withdrawal you must have deposited and wagered a minimum of 10 eur in the past 30 days." Sent them a mail asking to process it anyway since the did not respond early enough to meet this timeline. Again no reaction.
All this time I have been trying to contact the "live chat" but only got the option to leave a message which never got a reaction as well. Getting really desperate I decided to deposit another € 20 wagered € 10 to meet their criteria.
After that I indeed got the option to ask for a withdrawal but only via bank transfer, tried to contact them and by a miracle got to speak to someone via live chat (have copy of this). They asked me to send them my credit card details, sent it via email right away on March 15. No response again so tried live chat, no reaction, sent another mail on April 9th, no reaction as usual.
April 10th I got connected to live chat (have copy again) and they asked me to email a photo of my credit card, which I sent immediately, they confirmed receipt. They also confirmed that the payment would go out that night.
Up to now I haven't received my money and again I can't get in direct contact with live chat.
This is very frustrating and I wonder if I will ever see my money again.
Can you please help me?
Don't see an option to attach proof, ofcourse I am more than willing to send you my emails and live chat conversations.

Unresolved

RIP OFF?!

RIP OFF. After depositing in Euro and wagering in Euro I attempted to withdraw winnings of 3000 euro. However they have informed me that in the background my account switched to ZAR and in fact I have 3000 ZAR. My transaction history all show euro currency and at no point did the currency change online apparently this was just a background issue. fter depositing in Euro and wagering in Euro I attempted to withdraw winnings of 3000 euro. However they have informed me that in the background my account switched to ZAR and in fact I have 3000 ZAR. My transaction history all show euro currency and at no point did the currency change online apparently this was just a background issue. RIP OFF

Unresolved

7Kasino do not pay out and do not reply to messages.

I made a withdrawal on the 25th on January and have still not received my payment. I have sent emails and message but still have not received any replies. Then when the live chat actually works i do not get a reply whenever i ask a question about my withdrawal.

Unresolved