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7BitCasino - Will not accept any forms of verification

RESOLVED

Complaint Info

Disputed casino

7BitCasino
Posted on January 29, 2024

Hello.

I'm currently navigating a significant challenge with 7bit casino in their stringent identity verification process. The primary obstacle revolves around their insistence on having my name printed on the debit card, despite my extensive efforts to comply. I've gone the extra mile by providing a custom letter from my bank affirming my ownership of the Visa debit card, uploading screenshots from my online banking, and submitting transaction proof.

However, a critical roadblock emerges from the fact that my bank, in accordance with its policies, does not include debit card details, including the number, on statements. Moreover, the bank cannot alter this document to meet the casino's specific requirements. This particular limitation adds complexity to the already challenging verification process imposed by the casino.

In my attempts to address this, I requested such a statement from my bank, only to discover that it violates their policies and terms. Even with the inclusion of alternative verification methods, such as holding the card next to my face in photos alongside my ID, 7bit casino remains unwavering in their demand for a specific card representation.

This unique predicament, compounded by my bank's inability to modify the document, leaves me questioning the feasibility of filing a formal complaint. Despite genuinely exhausting all available options and providing every conceivable piece of information to establish my identity, a resolution seems elusive in light of these intersecting challenges. The frustration persists as I find myself caught between the impractical demands imposed by the casino and the policy restrictions of my bank, creating a perplexing and disheartening situation. I’m not going to upload the documents I’ve required them as I’m more sure if that is allowed but please let me know if you need more information.

Posted on January 30, 2024

Dear VICTORIAR,

Thank you for reaching out and sharing the challenges you have faced with the verification process at 7Bit Casino. We understand how the requirements, especially regarding your debit card, have posed significant difficulties in complying with our verification procedures.

The lengths you have gone to in order to meet our requirements is much appreciated, including providing a custom letter from your bank and other alternative verification methods. We recognize that the constraints of your bank's policies added a layer of complexity to this process.

After a thorough review of the situation, and in light of the additional documents you submitted, we are pleased to inform you that your verification has been successfully completed. The efforts you made to provide comprehensive information have been instrumental in achieving this outcome. With the verification process now concluded, you are able to proceed with making a withdrawal request.

We deeply apologize for any inconvenience and frustration this situation may have caused and are fully committed to ensuring a fair and secure gaming environment.

Should you require any further assistance or have additional questions, please do not hesitate to contact us. Our team is here to help and ensure your experience with 7Bit Casino is a positive one.

Best regards,
7Bit Casino team

Posted on January 30, 2024

Thank you for the update on this. I did not have high hopes but you guys came through. I understand the importance of verification, especially nowadays, and appreciate the acknowledgment of the extra efforts I had to put in. Thank you again, I look forward to being able to use your casino. :)

AskGamblers
Posted on January 30, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.